Orchard & Shipman
Edinburgh, EH6
2.3/5, 16 reviews
31% recommended
14% lettings valuation accuracy
50% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“No human beings...”

Share on :
Feb 02,2019
Minithumbdown
By: 'Mike'
Feb 02,2019
6 people found
this helpful
Avoid!!!!!! CLEARLY MONEY TALKS WITHOUT HUMAN BEINGS!!! Me and my pregnant partner tried to rent house from the company and after viewing the flat we have been told we are only one who wants it. They agent Zoe Basford asked me to supply my recent tax return and 1 year worth bank statement as I'm self employed. We had time till Wednesday next week and been told that next viewing is Thursday so we still have time to do so. After sending my documentation on Wednesday morning I made a phone call to make sure they received everything. Same day they said there was another viewing and someone else is getting it. My pregnant partner was really upset and end up in tears. After checking our earnings they said we are successful and tried to fit us in more expensive house with lower standards.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Orchard & Shipman
Third Floor, Sugar Bond, 2 Anderson Place
Edinburgh
City of Edinburgh
EH6 5NP
0131 553 0053

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 14% 50% £400 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 6 4 4 0 0 0 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Came to view a property 2 weeks ago and was m......”

Share on :
May 24,2022
Minithumbup
Zoe
By: 'Amy Carlin'
May 24,2022
0 people found
this helpful
Came to view a property 2 weeks ago and was met with Zoe Souter. What a lovely and pleasant girl she was. She made me feel so at ease. She has always been good for contact and emails straight back. Honestly she is really good at ...
read full review
Was this helpful? Yes

“Amazing!Zoe Soutar is beyond nice and helpfu......”

Share on :
Apr 13,2022
Minithumbup
Lorraine
By: 'Andrew Rettie'
Apr 13,2022
0 people found
this helpful
Amazing! Zoe Soutar is beyond nice and helpful throughout the process of arranging the paperwork, viewing the property and any other request we have. Great communication and always happy to help. Would definitely recommend as it made the whole process much easier....
read full review
Was this helpful? Yes

“Amazing!Zoe Soutar is beyond nice and helpf......”

Share on :
Apr 13,2022
Minithumbup
Zoe
By: 'Andrew Rettie'
Apr 13,2022
0 people found
this helpful
Amazing! Zoe Soutar is beyond nice and helpful throughout the process of arranging the paperwork, viewing the property and any other request we had. Great communication and always happy to help. Would definitely recommend as it made the whole process much easier....
read full review
Was this helpful? Yes

“UNPROFESSIONAL! IGNORANT! TERRIBLE! FAKE! COMPANY...”

Share on :
Nov 17,2020
Minithumbdown
By: 'Susie'
Nov 17,2020
2 people found
this helpful
UNPROFESSIONAL! IGNORANT! TERRIBLE! FAKE! COMPANY! Went to view a flat outside Edinburgh. Got on well with the 'Property Manager'? Are they alled called Property Managers even with no qualifications as this one said he was enjoying the 'Skive!' Besides that, I emailed, called regularly, ...
read full review
Was this helpful? Yes

“AVOID AVOID AVOID. My partner and I rented ......”

Share on :
Dec 29,2019
Minithumbdown
By: 'Siobhan'
Dec 29,2019
10 people found
this helpful
AVOID AVOID AVOID. My partner and I rented a property through orchard and shipman and moved out at the start of December. We had issues with the plumbing in our en-suite which meant we had to keep it shut at all times (worst smell ever! ...
read full review
Was this helpful? Yes

“STAY FAR AWAY...”

Share on :
Mar 30,2019
Minithumbdown
Lorraine
By: 'Amy'
Mar 30,2019
10 people found
this helpful
Digusting horrible company , for 3 1/2 years i had to live in damp infested home with leaking ceilings leaking windows doors falling off , broken shower , no heating , and was told repeatedly for 3 years it would be resolved not a single thing was done , they came out and ...
read full review
Was this helpful? Yes

“No human beings...”

Share on :
Feb 02,2019
Minithumbdown
By: 'Mike'
Feb 02,2019
6 people found
this helpful
Avoid!!!!!! CLEARLY MONEY TALKS WITHOUT HUMAN BEINGS!!! Me and my pregnant partner tried to rent house from the company and after viewing the flat we have been told we are only one who wants it. They agent Zoe Basford asked me to supply my recent ...
read full review
Was this helpful? Yes

“Landlords should combine...”

Share on :
Jul 23,2018
Minithumbdown
By: 'OAPeliz'
Jul 23,2018
7 people found
this helpful
Flat had returned, now will cost approximately £14000 to rectify. East Lothian Council suggest 'see a solicitor'. The landlords affected in similar fashion should combine together to get the conditions of our Lease upheld. There seem to be many in the same boat. Our flat is ...
read full review
Comment on agent fees
No comments
Was this helpful? Yes

“Great service...”

Share on :
Apr 17,2018
Minithumbup
Zoe
By: 'Faz'
Apr 17,2018
0 people found
this helpful
Zoe was very professional and easy to deal with. Very punctual and knowledgeable. Was aware of customers needs and wants...
read full review
Comment on agent fees
Decent
Was this helpful? Yes

“Property Management...”

Share on :
Mar 25,2018
Minithumbup
Ross
By: 'Edinwestlandlord'
Mar 25,2018
0 people found
this helpful
Having had a few issues previous with the company and previous management!!! it has been a breath of fresh air since Manager Ross Young and his new Team have taken over - any issues that come up are sorted and there now seems to be ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Absolutely disgraceful. I will not spent more time writing about ......”

Share on :
Jan 31,2018
Minithumbdown
By: 'Upset'
Jan 31,2018
12 people found
this helpful
Absolutely disgraceful. I will not spent more time writing about this company, they have already spent enough of my time and money as a lanlord. Only a little advice: run as far as you can from this company....
read full review
Comment on agent fees
Extortionate and they don't fulfill agreed services.
Was this helpful? Yes

“We rented our property through O&S for 5 years. They ......”

Share on :
Jan 31,2018
Minithumbdown
By: 'Landlady'
Jan 31,2018
11 people found
this helpful
We rented our property through O&S for 5 years. They lied to us about some of the benefits we were to receive. They didn't perform adequate repairs which cost us dearly as we had to send contractors repeatedly, sometimes arranged by ourselves. Even the tenant ...
read full review
Comment on agent fees
EXTREMELY EXPENSIVE FOR SERVICES THEY DONT PROVIDE.
Was this helpful? Yes

“Even 1 star is too generous. Nothing but issues with this ......”

Share on :
Nov 07,2017
Minithumbdown
By: 'Anon'
Nov 07,2017
16 people found
this helpful
Even 1 star is too generous. Nothing but issues with this company. The property I currently rent was rented by my colleague who had given her notice in and send it tracked in December. I emailed them in February with interest to take over the lease ...
read full review
Was this helpful? Yes

“This so-called letting agent is an absolute disgusting disgrace. As ......”

Share on :
Nov 05,2017
Minithumbdown
By: 'Alex'
Nov 05,2017
14 people found
this helpful
This so-called letting agent is an absolute disgusting disgrace. As a landlord, I would recommend you do not go anywhere near them! Repairs are not carried out, inspections are not carried out, allowing tenants to do whatever they like, including stealing any furniture they like. ...
read full review
Was this helpful? Yes

“Poor service totally let down, stay away people. Do not ......”

Share on :
Sep 14,2017
Minithumbdown
By: 'Willie'
Sep 14,2017
16 people found
this helpful
Poor service totally let down, stay away people. Do not use this company. Shocking service, no communication from property manager....
read full review
Was this helpful? Yes

“Awful experience. Having spent 4 + years with them as a loyal ......”

Share on :
Apr 18,2017
Minithumbdown
By: 'Tomo'
Apr 18,2017
16 people found
this helpful
Awful experience. Having spent 4 + years with them as a loyal paying customer, we received our property back in a terrible condition. Walls painted BLACK, the marble fireplace painted silver, the carpets ruined by cats urine (that weren't allowed) and 32 black bin bags stored around the ...
read full review
Comment on agent fees
POOR
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Orchard & Shipman, Edinburgh EH6 5NP



Find the Best Agent to
Sell or Rent Your Home