I rented through this agency last year. They were unprofessional, when we asked them to do something they would put it off and off. Only when one of us went to the office would they do what we had asked. The lied to us and were not good on either their written or spoken word.
They have are now operating under a different name - Amber and Co, but its the same operation.
I wish i had looked at the previous comments before doing business with them.