“Very poor customer service...”
1 Star Review
Jan 31,2019
By:
'Mari'
Jan 31,2019
Branch: Manchester, 679 Wilmslow Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: M20
Branch: Manchester, 679 Wilmslow Road
Lettings (Prospective customer)
Postcode: M20
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I booked a viewing for one of their properties in Withington. When the agent arrived to meet me, she told me she did not have the keys to the apartment and, therefore, we could not go ahead with the viewing. In fairness, she did try to reach out to me in the morning to let me know and, as she couldn't, I appreciated that she came to meet me so that I would not be left waiting in vain. However, she told me the agency would get in touch as soon as the keys were located and that I would be given priority with the viewing when that happened. This was two weeks ago. None has been in touch since. I emailed them and did not receive a reply. I have been trying to phone them to try and arrange another viewing and none is picking up the phone.
Extremely unprofessional, considering they are a letting agency and their job is to ensure offer/demand meet.
Comment on agent fees
The fees are very expensive.
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