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2024
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Linley & Simpson
12 Station Road
Horsforth
West Yorkshire
LS18 5NR
0113 2390663
Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 0% | 50% | £0 | £0 |
Lettings | 33% | 38% | £525 | £1,500 |
From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
---|---|---|---|---|---|---|---|---|---|
1 | 4 | 5 | 15 | 0 | 0 | 0 | 0 | 1 | 2 |
No Properties
Customer Complaints Handling
Procedure
Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:
- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.
- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.
- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.
- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET [email protected] or [email protected]
- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.
My name is Paul Mitchell and I am the branch manager at Horsforth. I believe you have tried to contact us via our website feedback form in relation to your complaint, but we have not received sufficient information to determine the property to which you refer nor have we been able to identify you on our client database. I have tried to contact you to discuss the points you raised via the contact details that were provided
At Linley and Simpson we strive to achieve the highest levels of service and I would urge you to contact me direct at [email protected] so that I can investigate your concerns further.
Kind Regards