Kettering, NN16
3.1/5, 10 reviews
40% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
80% lettings fee satisfaction



Property Features

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“Watch the valuation...”

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Jan 27,2019
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By: 'Unhappy'
Jan 27,2019
2 people found
this helpful
We sold our late mothers house in Kettering (2018) and had 3 agents round to view the property. Of the 3 William H Brown gave the impression that they were keen to sell the house and had numerous people looking for this type of property. They also valued the house higher than the other estate agents that viewed the property but said that this was realistic as they had sold recent properties in the area for a similar price. For reference the asking price was £170k)
When we signed the contract, we signed for 'premium service' that would include 2 open house days, high level of photography and as an incentive to his agents agreed that the guide price would be £10k lower than the valuation (on at £160k) and that the commission would be an extra £100 per £1000 over this. This, they assured us would push their agents.
How wrong they were…..
There were no open days. When we asked about this we were told that we (yes, we who are not estate agents and were being guided by the professionals we'd employed) had valued the house too high. We were encouraged to drop the asking price to £150k (closer to the other estate agents who had been round).
When we complained and asked if they would drop their fees they said that it was our decision on the house price and would have to accept this is the current market.

In hindsight we should have said that for every £1000 below £150k they should lower their commission by £100. This would certainly have focused the agents minds more.
We would strongly recommend that if any potential sellers are offered the same deal you add this stipulation. After all, if they are happy for you to accept additional fees they should be willing to go the other way…
When it came to taking pictures of the interior we were assured that the photographer would be 'sympathetic' ensuring drawers and cupboards were closed and that they would be careful to show it in its best light.
We were not informed when the photographs would be taken and as a result when they took the photographs the hose was still in the process of being cleared so it was 'messy'. Any drawers or cupboards were not closed and frankly, the house looked a mess.
We complained and in fairness they did come back and take a new set of pictures (but left both sets on the website despite asking for the 'messy' ones to be removed.
We never got any feedback from the first initial viewings which might have suggested anything to improve the appearance for potential viewers, it was something we had to ask about.
If you are employing someone the sell your property – and paying for a premium service – we would expect a good level of feedback.

On one occasion I went round four days after a viewing and found that they had left the back door unlocked. I rang to complain about this and the response was 'whoops, sorry'.
Comment on agent fees
For the service they gave too high. It was not the premium service we had been led to expect - no open house viewings as promised
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Opening Hours
Address

William H Brown
28 Gold Street
Kettering
Northamptonshire
NN16 8JE
01536 518555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 0% 80% £625 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 4 1 0 2 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Avoid this estate agent...”

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Jul 19,2023
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By: 'Sara'
Jul 19,2023
1 people found
this helpful
I would strongly advise anyone looking to sell a property to steer clear of William h Brown. My experience with them was a complete disaster, and I regret entrusting them with such an important transaction. Lack of Communication: Throughout the entire process, the estate agent ...
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“Great service....”

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Aug 22,2022
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Evie
By: 'Camilla'
Aug 22,2022
0 people found
this helpful
Great service. Evie from William H Brown supported us with finding new tenants for one of our rental properties. Very thorough and kept in contact with us throughout the whole process. Would certainly recommend....
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“I can’t thank Sophie jarmin anough for all he......”

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Aug 18,2022
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Sophie
By: 'Becky'
Aug 18,2022
0 people found
this helpful
I can’t thank Sophie jarmin anough for all her support and help she goes over her job role to make you feel at ease always there she’s a real pleasure to have her employed at your branch thanks again Sophie your a star ...
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“It was great dealing with Poppy. We had a lea......”

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Dec 03,2019
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Poppy
By: 'Concelia'
Dec 03,2019
0 people found
this helpful
It was great dealing with Poppy. We had a leak from our roof. She followed up every step and was very kind on the phone. Thank you Poppy...
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“Had a great experience with our property mana......”

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Nov 28,2019
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Poppy
By: 'Lucy'
Nov 28,2019
0 people found
this helpful
Had a great experience with our property management team. Poppy was the one that dealt with us and she has always helped with any concerns or problems we have....
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“Had a great experience with our property mana......”

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Nov 28,2019
Minithumbup
Poppy
By: 'Lucy'
Nov 28,2019
0 people found
this helpful
Had a great experience with our property management team. Poppy was the one that dealt with us and she has always helped with any concerns or problems we have....
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“Watch the valuation...”

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Jan 27,2019
Minithumbdown
By: 'Unhappy'
Jan 27,2019
2 people found
this helpful
We sold our late mothers house in Kettering (2018) and had 3 agents round to view the property. Of the 3 William H Brown gave the impression that they were keen to sell the house and had numerous people looking for this type of property. They also valued ...
read full review
Comment on agent fees
For the service they gave too high. It was not the premium service we had been led to expect - no open house viewings as promised
Was this helpful? Yes

“Mr Alex Ekonomou, biggest mistake ever using these idiots that ......”

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Nov 21,2017
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By: 'Alex'
Nov 21,2017
0 people found
this helpful
Mr Alex Ekonomou, biggest mistake ever using these idiots that rip people off and do f* all for it.Very unprofessional and I do not recommend that anyone uses these fools. They messed up when we bought and even more so when we sold.Bunch ...
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Comment on agent fees
Agent fees are ridiculous,make sure you read the small print and they explain there percentage. As they are ripping people off.
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By: Jack Smith
Nov 22, 2017
View all comments (1)
Seems that you want everything for nothing , fees are on every document, and by the language on the e mail you obviously are not a nice person , don't think anyone would want to deal with you No doubt they have a complaints procedure and assume you have made a complaint then and if they have not given you all the factual information you will have nothing to worry about , apart from the obscene information ...

“Worst decision ever made to choose William H brown Kettering ......”

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Apr 13,2017
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Debbie
By: 'Mr.'
Apr 13,2017
4 people found
this helpful
Worst decision ever made to choose William H brown Kettering branch. Very incompetent, improfessional and poor customer service. Fraudulently amended the commission amount on the form without my consent and knowledge. Please never use them. Their soul aim is to make money of you. They ...
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Comment on agent fees
Fraudsters
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“Avoid at all cost, very incompetent, unprofessional, no communication skills ......”

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May 18,2015
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Christine
By: 'Gaz'
May 18,2015
7 people found
this helpful
Avoid at all cost, very incompetent, unprofessional, no communication skills at all. They give false information, they ignore any questions you raise with them and harass you. Don't deal with these morons, they are only after your money, totally useless when anything goes wrong should ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by William H Brown, Kettering NN16 8JE



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