100% lettings valuation accuracy
80% lettings fee satisfaction
Sep 24,2012
Sep 24,2012
2
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We were met with incompetence at every turn from this letting agent. It was almost impossible to gain viewings to the property we were interested in and when we finally managed to get one booked we were turned away at the door by the current tenant as the letting agency had not confirmed the viewing time. At the second attempt to view, with three kids in tow, the agent was 15 minutes late with no phone call to advise us otherwise, leaving us floating around outside the property with three bored and agitated children.
When we viewed the property the agent was friendly, but not very knowledgeable of the property as he was not from the lettings department. After viewing the first time we liked the property and decided on a second viewing to clear up some questions that we had which the previous agent could not answer and were then told that there there was another interested party viewing after us on the same morning. The second agent was late to the viewing, but at least this time had the courtesy to call and advise us, which was appreciated.
The actual viewing itself was OK, though the information we got was contradicted later in the viewing when enquiring about the the responsibility of the landlord to address things such as mould and an obviously dangerous bannister on the stairs. First we were told no the mould won't be sorted but when challenged on another large patch of mould in the bedroom we were told yes.
We decided that we'd take the property and said that we had a cheque book with us to pay the required holding fee, but were then told that nothing could be done until Monday and that it would be whoever got in first that would get the property, and that a telephone call would be fine. When we challenged this we got the same answer, but then out of the blue she mentioned that they have an answering machine switched on over the weekend and that if we were really interested we should leave a message on that. So, it had changed from 'nothing can be done till Monday' to 'leave a message.'
When we got back home we left a message, assuming that would be enough to secure the property and told them that we would phone first thing Monday morning to pay the holding fee over the phone as we were informed that we could. On Monday morning we phoned the agents, and were told that the property was already taken as the other couple had gone into the agents and handed in their completed forms and that this was the required action to secure the letting. We felt like we were not given an equal chance to secure the property as were not told that this was the case and it is clear that the other couple must have been told this.
We would discourage anyone from using this agent as along with their tardiness and incompetence their fees are some of the highest we have come across and they are certainly not worthy of such inflated prices.
When we viewed the property the agent was friendly, but not very knowledgeable of the property as he was not from the lettings department. After viewing the first time we liked the property and decided on a second viewing to clear up some questions that we had which the previous agent could not answer and were then told that there there was another interested party viewing after us on the same morning. The second agent was late to the viewing, but at least this time had the courtesy to call and advise us, which was appreciated.
The actual viewing itself was OK, though the information we got was contradicted later in the viewing when enquiring about the the responsibility of the landlord to address things such as mould and an obviously dangerous bannister on the stairs. First we were told no the mould won't be sorted but when challenged on another large patch of mould in the bedroom we were told yes.
We decided that we'd take the property and said that we had a cheque book with us to pay the required holding fee, but were then told that nothing could be done until Monday and that it would be whoever got in first that would get the property, and that a telephone call would be fine. When we challenged this we got the same answer, but then out of the blue she mentioned that they have an answering machine switched on over the weekend and that if we were really interested we should leave a message on that. So, it had changed from 'nothing can be done till Monday' to 'leave a message.'
When we got back home we left a message, assuming that would be enough to secure the property and told them that we would phone first thing Monday morning to pay the holding fee over the phone as we were informed that we could. On Monday morning we phoned the agents, and were told that the property was already taken as the other couple had gone into the agents and handed in their completed forms and that this was the required action to secure the letting. We felt like we were not given an equal chance to secure the property as were not told that this was the case and it is clear that the other couple must have been told this.
We would discourage anyone from using this agent as along with their tardiness and incompetence their fees are some of the highest we have come across and they are certainly not worthy of such inflated prices.
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Latest Reviews
9th Apr 2024
reviewed by 'Katherine Griffiths'
4th Apr 2024
reviewed by 'Karen'
13th Feb 2024
reviewed by 'Bob'
3rd Oct 2023
reviewed by 'Nicky Patricia Farrell'
10th Mar 2023
reviewed by 'Ivan Fisher'
Opening Hours
Address
Greenslade Taylor Hunt
31-33 High Street
Bridgwater
Somerset
TA6 3BG
01278 425555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 80% | £800 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 1 | 10 | 1 | 7 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 09,2024
Apr 09,2024
0
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Brilliant, nothing too much trouble and kept us on track
Highly recommended
Kate and Tim Griffiths...
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Aug 01, 2024
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Dear Mr & Mrs Griffiths - Thank you for your kind words, it was a pleasure to be a part of your move and we with you every happiness in your new home ~ GTH ...
Apr 04,2024
Apr 04,2024
0
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Excellent first impression, phone calls returned as promised. It was a pleasure to meet Erin to view the property, I hope I didn’t talk her to death! Later, when I called in to the office to deliver completed paperwork it was lovely to find ...
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Aug 01, 2024
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Dear Karen - Thank you for your kind words which have been passed onto our team in Bridgwater. It was a pleasure to help with your purchase and we hope you will be very happy in your new home ~ GTH ...
Feb 13,2024
Feb 13,2024
0
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Good company sold house in dodgy housing market would recommend v...
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Feb 13, 2024
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Dear Bob - Thank you for your kind review. We are delighted to hear that you would recommend us and please don't hesitate to get in contact if we can be of any further help or assistance in the future. Best wishes ~ GTH ...
Oct 03,2023
Oct 03,2023
0
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Very pleased with the service received throughout this process. Sadly due to issues with a solicitor, the experience became extremely stressful but I received exceptional support from the agent, in particular Anne & Becky.
Thank you...
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Oct 04, 2023
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Dear Nicky - Thank you for your kind review. It was a pleasure working with you on your recent sale and now that you are firmly over the finish line we hope your stress levels have eased. Thank you once again for the opportunity to be a part of your recent move and we wish you all the best for the future ~ GTH ...
Sep 29,2023
Sep 29,2023
0
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My experience with the Bridgwater team has been positive throughout. They've been professional, courteous, helpful and communications have been excellent. I wouldn't hesitate to recommend them....
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Oct 03, 2023
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Dear Sophie - Thank you so much for leaving us such a glowing review. It was a pleasure to be a part of your recent move and we hope to get the opportunity of working with you again in the future. Best wishes ~ GTH ...
Mar 10,2023
Mar 10,2023
0
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A very professional all round sales experience.
Ann and her team kept us informed every step of the way through the process.
We recommend GTH to anyone putting their house on the market ....
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Feb 23,2023
Feb 23,2023
0
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Thanks, Max, for your prompt and efficient service. We could not have asked for more. All paperwork promptly provided without hassle....
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Feb 27, 2023
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Thank you so much for your kind review. We are so pleased to hear that you have been satisfied with our service, it's a pleasure to help. Best wishes ~ GTH ...
Jul 02,2022
Jul 02,2022
0
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We received an outstanding service with Max Setter from GTH. Our purchase took 5 weeks to completion. Max kept us updated throughout and always made himself available. We would not hesitate to use their services in the future and can thoroughly recommend....
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Jul 06, 2022
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Thank you so much for your kind comments. Max and our team in Bridgwater are always pleased to be of assistance and we hope you will be very happy with your new home ~ GTH ...
Jun 21,2022
Jun 21,2022
0
people found
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We moved to GTH Bridgwater branch after receiving a
terrible service and our house subsequently falling
through with another Bridgwater Estate Agency.
Thankfully, the team at GTH (especially Becky)
restored our faith in Estate Agents and we have just
completed on our house sale. Becky ...
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Jun 21, 2022
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Thank you for taking the time to leave us a review, it means a lot to us. It was a pleasure working with you and we wish you all the very best for the future ~ GTH ...
Jun 17,2022
Jun 17,2022
0
people found
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GTH did an excellent job of marketing and selling my property. Nothing was too much trouble for them and they communicated brilliantly throughout the process. I have used a few estate agents over the years but from now on would only choose GTH. Thank you ...
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Jun 17, 2022
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Dear Matthew - Thank you for taking the time to leave us such a lovely review. It was a real pleasure working with you and we were delighted to deliver a positive outcome for your sale. We look forward to working with you again in the future. Best wishes ~ GTH ...
Mar 27,2022
Mar 27,2022
0
people found
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Becky has been very patient with us as purchasers and at all times has acted well for the vendors without making us feel that she was not looking after us to. A very professional service and would certainly recommend....
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Apr 04, 2022
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Dear Pete - Thank you for your kind words which we have of course passed onto Becky and our team in Bridgwater. It has been a pleasure helping with your purchase and we hope you will be very happy in your new home. Please feel free to call in any time if we can be of assistance in the future. Best wishes ~ GTH ...
Oct 07,2021
Oct 07,2021
0
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Very good professional service through all aspects of the sale.
Front of house and back office staff very helpful, good communications....
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Oct 08, 2021
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Dear James - Thank you so much for taking the time to leave us a positive review, it means a lot to us. We are delighted to hear that you have been pleased with the service you received and we hope you will be very happy in your new home. ...
Sep 09,2021
Sep 09,2021
0
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Both my husband I found Max very competent. He was always very courteous and very knowledgeable of the property. He was also very enthusiastic. Any questions he was unable to answer he readily found the answers to....
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Sep 13, 2021
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Dear Jenny - Thank you for your kind words, which we have of course passed onto Max. It was a pleasure to help with your purchase and we wish you every happiness in your new home. ...
Jun 15,2021
Jun 15,2021
0
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We sold up in the ultimate silly season: the extended stamp duty holiday. Houses were selling the day they appeared on the market; estate agents and conveyancers said they'd never been so busy. We chose 3 local agents to value our house. Ann from GTH impressed ...
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Jun 17, 2021
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Dear Dave - Thank you so much for your very kind words, we are truly humbled. We are delighted to hear that you have been pleased with the service we provide, and we wish you every happiness in your new home. With best wishes ~ GTH ...
Jun 09,2021
Jun 09,2021
0
people found
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Very impressed with GTH - they dealt with us with upmost professionalism and their attention to detail is impeccable.
They provided help and reassurance the whole way through out buying process which turned out to be a long drawn out process due to solicitors.
The ...
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Jun 10, 2021
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Dear Helen - Thank you so much. We are delighted to hear that you have been impressed with our service, and have passed your kind comments onto our team in Bridgwater. We were pleased to help you find your new home and trust you will be very happy there. With best wishes ~ GTH ...
May 26,2021
May 26,2021
0
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The GTH branch in Bridgwater are a fabulous team of people! I would love to say a huge thanks to Ann, Ross, Becky and Zoe for all working so fast, efficiently and professionally. Me and my partner were first time buyers and had no clue ...
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May 27, 2021
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Dear Dilys and Francis - Thank you so much for your kind words, they really mean a lot to us. It was a pleasure to help you both find your new home and we hope you will be very happy there. With best wishes ~ GTH ...
Oct 17,2018
Oct 17,2018
1
people found
this helpful
this helpful
I can honestly say renting a house is not as easy as it used to be, but Ellesse and Simone made everything so easy and straight forward. Ellesse was honest and reliable when it came to references and helped us through every step of the ...
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Comment on agent fees
Reasonable
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Oct 17, 2018
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Dear Jess. Thank you very much for your kind words. We always try to give the best service possible and never underestimate how stressful moving can be. We hope you will be very happy in your new home. ...
Nov 23,2017
Nov 23,2017
3
people found
this helpful
this helpful
Simone has handled the letting and management of a property in Nether Stowey for me for many years. Not only has she been professional and efficient at all times, but also friendly and willing to go that extra mile, a rare quality indeed. There have ...
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Comment on agent fees
The fee structure seems to be in line with other agents in the area, however they deliver value for money because of the level of service provided. Additionally over a period of 10 years I have suffered very little void time which is always good news.
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Nov 08,2017
Nov 08,2017
1
people found
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this helpful
Do not under any circumstances use this firm of Estate Agents. Not only did they not tell me that the buyer had another property to sell even though I dropped the price they did not inform me that the empty house was wasting energy and ...
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Comment on agent fees
The fees were despicable based upon zero feedback once the offer had been accepted,
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Jun 07,2017
Jun 07,2017
4
people found
this helpful
this helpful
Very professional and personable from the outset. We dealt primarily with Natalie. Exceptionally friendly and informative from the start.
Our tenancy was a very comfortable experience. The agents were proactive in terms of following up any queries we raised and quick to sort out any ...
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Comment on agent fees
Good
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Jun 09, 2017
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Thank you for taking the time to submit a review. Your positive feedback is very helpful to us. We are pleased to read that you had a good experience dealing with our staff and wish you well for the future. - GTH ...
Apr 18,2017
Apr 18,2017
3
people found
this helpful
this helpful
The sale of our property was dual agency and Martyn Venner and his team worked twice as hard as the other agent to sell the estate.
We had frequent feedback delivered promptly even if the news was bad....
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Comment on agent fees
Even though this was a dual agency, it was agreed a very competitive rate of 1.5%
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Apr 03,2017
Apr 03,2017
0
people found
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Rented a property in Bridgwater from Greenslade Taylor Hunt the worst experience ever!
All started out ok after moving in. Suddenly the front door lock jammed was reported to them and we had to wait 2 weeks for fix
Meanwhile had to access house by going ...
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Comment on agent fees
No comment
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Mar 28,2017
Mar 28,2017
3
people found
this helpful
this helpful
GTH just helped completion of our property sale.
The whole process was handled professionally and well.
We were kept informed of progress at all times.
Excellent all round service....
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Comment on agent fees
good
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Sep 24,2012
Sep 24,2012
2
people found
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this helpful
We were met with incompetence at every turn from this letting agent. It was almost impossible to gain viewings to the property we were interested in and when we finally managed to get one booked we were turned away at the door by the current ...
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