Crawley, RH11
4.5/5, 42 reviews
86% recommended
96% sales valuation accuracy
97% sales fee satisfaction
83% lettings valuation accuracy
82% lettings fee satisfaction
Zoom995 |

“Five star...”

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Jan 24,2019
Minithumbup
Sam
Terry
By: 'Sandra'
Jan 24,2019
0 people found
this helpful
I have dealt with Zoom995 for several years now and have always found everyone very helpful, pleasant, friendly and professional. Sam always responds quickly and efficiently to any queries either from the tenants or myself.
Comment on agent fees
Good value.
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Opening Hours
Address

Zoom995
4 Brittingham House Orchard Street
Crawley
West Sussex
RH11 7AE
01293 533 550

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £171,500 £820,000
Lettings 83% 82% £825 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 3 2 22 1 5 1 0 2
Areas covered
  • West Sussex / Surrey
  • East Sussex
  • South East
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

“Zoom 995 even though is an Online Estate Agen......”

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Oct 19,2019
Minithumbup
Kyran
By: 'Mr Suresh'
Oct 19,2019
0 people found
this helpful
Zoom 995 even though is an Online Estate Agency, provided us with a comprehensive set of services that one can expect from a local High Street Estate agent. From the day we signed the contract, the sale was agreed, STC within 4 to 5 weeks. During this period ...
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“Nice and smooth transaction. Got there in the......”

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Oct 03,2019
Minithumbup
Kyran
Stuart
By: 'Gio Ojeda'
Oct 03,2019
0 people found
this helpful
Nice and smooth transaction. Got there in the end as we are moving home on Monday. Sold the flat without any problem. It was a pleasure working with the team. Brilliant communication as they answered all my queries either by email or by phone. Respond ...
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“Mortgage approved with the help of Michael an......”

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Oct 03,2019
Minithumbup
Michael
Holly
By: 'Gio Ojeda'
Oct 03,2019
0 people found
this helpful
Mortgage approved with the help of Michael and his team. We are very happy that finally we are moving home on Monday. Bought the new property through Zoom995. What a brilliant staffs you have. More power to you. Highly recommended. Will use Zoom995 again if ...
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“Absolutely an amazing team, nothing too much ......”

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Oct 03,2019
Minithumbup
Terry
Sam
By: 'Juliette Callaghan'
Oct 03,2019
0 people found
this helpful
Absolutely an amazing team, nothing too much trouble, so helpful, would definitely recommend them, the whole process was straight forward from start to finish...
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“I've been with Zoom 995 for 1 year know and f......”

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Sep 23,2019
Minithumbup
Sam
Terry
By: 'Lee Francis'
Sep 23,2019
0 people found
this helpful
I've been with Zoom 995 for 1 year know and find them to be very helpful. I resently had to find a new property to rent and have a small dog. Having a pet is not very easy to find a Landlord that will allow pets but ...
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“All staff very happy to help.Outstanding cost......”

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Sep 18,2019
Minithumbup
Michael
Kyran
By: 'Gabriel De Jesus'
Sep 18,2019
0 people found
this helpful
All staff very happy to help.Outstanding costumer service and very friendly set of staff. Would definitly recomend the company again....
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“Avoid like the plague. Very clever - did the ......”

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Sep 16,2019
Minithumbdown
Terry
Sam
By: 'Shaun Southall'
Sep 16,2019
0 people found
this helpful
Avoid like the plague. Very clever - did the check-in without telling us and didn't send the inventory paperwork until just over 2 weeks after tenancy started. Let us a property at £1,475 pm that could have easily been condemned. Left me spending hundreds of pounds getting ...
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By: Shaun Southall
Sep 19, 2019
Having expressed my dissatisfaction, I was contacted repeatedly by their director, Stuart Robinson, who was disappointed to hear of my experiences, I have heard Zoom995's side of the story and whilst I have maintained that I understand there are obligations that they simply have to fulfill on behalf of their client, the lack of joined-up approach would remain a concern for me were I to consider letting from them again in the future. However, I appreciate the contact - I've had agents who haven't even been bothered at the negative publicity of a review, so whilst it was a little defensive, it at least showed he cares about his business.

Zoom995 have a successful business and it is not my place to start advising on how to run one, however Estate Agents have to tread a fine line between supporting the landlord (their customer, likely a retained customer) and the tenant (also their customer, possibly a returning customer) and those who apply a holistic, common-sense driven approach rather than pander to the customer they are retaining (the landlord) will ultimately prevail.

Advice to tenants irrespective of agent: I maintain my stance that regardless of agent reputation, every communication be over email with read receipts and every issue time and date stamped, as however nice the agents are on check-in day, on check-out they will almost always side with the landlord as they are the ones whose business they risk losing. Do not waste your time with any good will gestures as these will likely be ignored in favour of petty squabbles over tiny amounts of money.

I have dealt with some excellent agents over the years as both landlord and tenant - Davis Tate in Reading, Chequers in Basingstoke, Belvoir...common denominator was fairness. If I replaced a faulty washing machine for my tenant within 24 hours, my expectations were commensurate from them. If they left a few scuff marks but re-painted a wall, I would not make the claim against the tenant for the scuffs and on a few occasions in the early days my agents would reason with me and remind me of positive contributions the tenant had made, which made me respect the agent more.

As I said, I am not trying to tell them how to run their business, but perhaps a lesson learned for Zoom995 is that when they have an unreasonable landlord trying to eek out every penny they can get, give them a true picture. It was there in plain English in the checkout document.

“Always helpful, informative and efficient. If......”

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Aug 23,2019
Minithumbup
Kyran
Kyran
By: 'Marilyn Greatorex'
Aug 23,2019
0 people found
this helpful
Always helpful, informative and efficient. If the agent I requested was not available immediately a call back was arranged for later in the day, and always kept. The agent was more informative than our solicitor!...
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“I can't praise the Team at Zoom 995 enough fo......”

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Aug 07,2019
Minithumbup
Kyran
By: 'Linda Jones'
Aug 07,2019
0 people found
this helpful
I can't praise the Team at Zoom 995 enough for such great proffessional service. I would thoroughly recommend them and special thanks to Kyran for keeping me informed at all times with the progress being made. Thank you all so much for your great service....
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“Zoom995 went above and beyond to make my move......”

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Aug 02,2019
Minithumbup
Terry
Sam
By: 'Richards Amy'
Aug 02,2019
0 people found
this helpful
Zoom995 went above and beyond to make my move as stress-free as they could. They were very efficient and always at the end of the phone if I had any questions that needed to be answered....
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“Terrible experience for first time buyers. Sp......”

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Jul 30,2019
Minithumbdown
By: 'Lorissa Petrullo'
Jul 30,2019
0 people found
this helpful
Terrible experience for first time buyers. Spoke to us as if we were being a pain. Didn't help. When we went to finally collect our keys it was a 'here are your keys congratulations, now go away' never got our champagne or beer that was ...
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Was this helpful? Yes
By: Stuart Robinson
Jul 30, 2019
Hi Lorissa, thank you for your feedback although we are of course sad to hear that you were not happy with the service you received as buyers. In relation to your points about us not helping, having looked at the file i can see that we showed you around the property five times, which three of these were after your offer was accepted, even our vendors were a little bit frustrated towards the end and we did everything we could to appease them. We also helped you fill out all of your solicitor paperwork as you needed assistance being first time buyers. So i do feel that we did everything we could to help you purchase your first home. Most of your other points seem to be about the financial services team not Zoom995, the financial services team is a separate company which operate within our office. I have spoken to them today and they have confirmed that no bank statements were lost and all documents you have sent or brought to them are on their secure files. I think this is in regards to when the solicitors requested bank statements to show proof of funds, as the bank statements held on file were deemed out of date, you were asked to supply further documents. In regards to the champagne and beer I am not aware of any drinks offered on completion to you it is certainly not something we do. If you would like to discuss this further with me I would be more than happy to address these points and in the meantime I will get the financial services team to contact you in regards to your other points.

On behalf of all at Zoom995 we would like to wish you the very best in your new home.

“Excellent service. From first email to comple......”

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Jul 30,2019
Minithumbup
Kyran
Stuart
By: 'Iain Gray'
Jul 30,2019
0 people found
this helpful
Excellent service. From first email to completion the whole team have worked well to ensure a smooth sale. Cannot fault this service, They work to a high standard to ensure clients are aware of every step of selling a house. Contact is regular and nothing ...
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“First class service from start to finish...”

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Jul 03,2019
Minithumbup
Kyran
Terry
By: 'Gary Scully'
Jul 03,2019
0 people found
this helpful
Top service from day one. Very professional from start to finish. Thanks to all the staff, would happily recommend the Zoom 995 team in Crawley....
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“Excellent service...”

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Jun 13,2019
Minithumbup
Kyran
By: 'Laura'
Jun 13,2019
0 people found
this helpful
I chose Zoom995 to sell my property because their prices are the best out there. It was on with another agent who wanted £2,500 if they sold my flat. Zoom995 sold it and it only cost me £600! Communication throughout has been great, calls always answered or ...
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Comment on agent fees
Bargain!
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“You pay for nothing more than a shoddy Rightmove advert...”

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May 15,2019
Minithumbdown
By: 'JR'
May 15,2019
0 people found
this helpful
One star review is generous. if you fancy parting with your money for the fun of it then instruct these cowboys....
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“Sale of 1 bedroom flat in Crawley...”

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May 04,2019
Minithumbup
Kyran
By: 'Dave'
May 04,2019
1 people found
this helpful
I would highly recommend Zoom 995 who marketed our one bedroom flat in Crawley. Kyran was excellent throughout the whole process regularly keeping us up to date and chasing other parties when required ensuring that exchange and completion took place within agreed timescales. We marketed with ...
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Comment on agent fees
Good. Very reasonable in comparison to other agents.
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“Waste of space...”

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Apr 04,2019
Minithumbdown
By: 'Paul Prendy'
Apr 04,2019
1 people found
this helpful
Waste of time promised lots and delivered nothing money for nothing it's legal theft don't use them they are not worth the effort or time please go elsewhere and use a proper estate agent...
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Comment on agent fees
To expensive
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“Great experience...”

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Mar 21,2019
Minithumbup
Kyran
By: 'Sophie'
Mar 21,2019
0 people found
this helpful
I had a great experience from viewings to exchange with Kyran. He was professional and kept me informed by email every step of the way. Thank you!...
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Comment on agent fees
Adequate
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“Trusting and Reliable...”

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Mar 14,2019
Minithumbup
Stuart
Terry
By: 'Roxy'
Mar 14,2019
0 people found
this helpful
I've been a client to Zoom995 for the last 4-5yrs, the Management is one of the best out there and also had taken away any stress towards managing my property. The team are very friendly, approachable and professional all the time! Thank you :-)...
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Comment on agent fees
Good
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By: Terry
Mar 15, 2019
Good Afternoon Roxy, Thank you so much for your review, I am very happy that you are delighted with the service.

“Great service...”

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Feb 07,2019
Minithumbdown
Kyran
Michael
By: 'H Mohsin'
Feb 07,2019
0 people found
this helpful
As a first-time seller (and onward buyer) the team at Zoom were excellent in guiding and keeping us well informed. Would certainly recommend them...
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Comment on agent fees
Reasonable
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“Great service...”

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Jan 31,2019
Minithumbup
Kyran
By: 'Emily Bayjoo-Kassam'
Jan 31,2019
0 people found
this helpful
We bought our property through Zoom995. The agent replied quickly to any queries we had. Thank you for the friendly and efficient service! Mr and Mrs Bayjoo-Kassam...
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“flat...”

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Jan 28,2019
Minithumbup
Kyran
By: 'Leigh Carden'
Jan 28,2019
0 people found
this helpful
I used Zoom due to their very low rates and was a little frustrated due to it taking a couple of months to sell but kyran was great and pacified me with facts and figures as to why. once a sale was agreed Kyran went ...
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Comment on agent fees
Agent fees were great and there were no hidden costs I paid up front. I paid nowhere near what most estate agents where trying to charge me.
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“Five star...”

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Jan 24,2019
Minithumbup
Sam
Terry
By: 'Sandra'
Jan 24,2019
0 people found
this helpful
I have dealt with Zoom995 for several years now and have always found everyone very helpful, pleasant, friendly and professional. Sam always responds quickly and efficiently to any queries either from the tenants or myself....
read full review
Comment on agent fees
Good value.
Was this helpful? Yes

“Overall a very good experience!...”

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Jan 24,2019
Minithumbup
Stuart
Terry
By: 'Santosh'
Jan 24,2019
0 people found
this helpful
Stuart got in touch with us to discuss our options with reference to the property we wanted to rent out. This 1-2-1 interaction helped us understand our options incl. fees & charges and any other costs associated with renting out a property. The website clearly ...
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Comment on agent fees
Very reasonable in comparison to other agencies' fees.
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“Sam...”

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Jan 24,2019
Minithumbup
Sam
Terry
By: 'CRF'
Jan 24,2019
0 people found
this helpful
Stuart has got a really good team now, helpful and knowledgeable which is what you need when you are just starting out. Sam has been very supportive and professional at times when I really needed it!...
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Comment on agent fees
Very reasonable zoom must be one of the first agents to get rid of the extortionate estate agents fees in this country. Now others have followed but Not as good
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Staff picture Stuart
(6)
Staff picture Michael
(5)
Staff picture Terry
(19)
Staff picture Kyran
(21)
Staff picture Sam
(8)
Staff picture Tom
(0)
Staff picture Holly
(1)
Staff picture Eden
(0)

Tenant Fees

Overall Fees
£595 (inc. VAT), Pay Upfront

Home visit to verify property details 
Valuation guide 
Advertise on Righmove, Primelocation and Zoopla 
Professional Photography and Enhancement 
Detailed property description 
Dedicated Expert and Account Management 
Offer and Sale Negotiation 
Sale support 
Free mortgage consultation for buyers and sellers 
Buyer Qualification 
Viewing Organisation 
EPC (Energy Performance Certificate) 
Floor Plan 

Last updated on 05/11/2018, 11:25 AM by Heather, allAgents

Overall Fees
£995 (inc. VAT), On Completion

Home visit to verify property details 
Valuation guide 
Advertise on Righmove, Primelocation and Zoopla 
Professional Photography and Enhancement 
Detailed property description 
Dedicated Expert and Account Management 
Offer and Sale Negotiation 
Sale support 
Free mortgage consultation for buyers and sellers 
Buyer Qualification 
Viewing Organisation 
EPC (Energy Performance Certificate) 
Floor Plan 

Last updated on 05/11/2018, 11:29 AM by Heather, allAgents

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:06 PM 12/10/2018 by Terry

Awards won by Zoom995, Crawley RH11 7AE


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Zoom995

Branch - Crawley, RH11