Charters Estate Agents
Winchester, SO23
4.3/5, 63 reviews
84% recommended
87% sales valuation accuracy
88% sales fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Wonderful Service...”

Share on :
Jan 23,2019
Minithumbup
By: 'Gavin'
Jan 23,2019
3 people found
this helpful
Charters have managed my rental for several years without incident, and I am pleased to say the property has hardly been left empty without a tenant during this time. Great service thank you Charters!
Comment on agent fees
Good fees good value for the service.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Charters Estate Agents
2 Jewry Street
Winchester
Hampshire
SO23 8RZ
(s)01962 830880 (l)0

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 87% 88% £149,950 £2,650,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 2 3 27 2 14 1 0 3
Areas covered
  • SO20
  • SO21
  • SO22
  • SO23
  • SO53
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TDS
Latest Properties

No Properties

“Need to be careful...”

Share on :
Feb 02,2022
Minithumbdown
By: 'LYH'
Feb 02,2022
0 people found
this helpful
Need to be careful We live away from the property, so asked to find a tenant as well as manage it. It took months to find the new tenant, and the surprisingly electric bill we got for the empty period of the property, was more ...
read full review
Was this helpful? Yes

“Terrible. Avoid. Wasted time and let me down ......”

Share on :
Jun 15,2021
Minithumbdown
By: 'not happy'
Jun 15,2021
1 people found
this helpful
Terrible. Avoid. Wasted time and let me down completely. Not helpful at all. Didnt care. Will not be going back....
read full review
Was this helpful? Yes

“Appalling Customer Service & Communication Skills...”

Share on :
Mar 15,2021
Minithumbdown
By: 'Winchester Renter'
Mar 15,2021
1 people found
this helpful
The letting agent ( Christina Grigor ) organising the viewings was lovely and communicated well - no complaints there. However, after it passed out of her hands and moved to the letting team once we confirmed we wanted the property, they were dreadful. Despite us chasing repeatedly ...
read full review
Was this helpful? Yes

“Excellent all the way...”

Share on :
Mar 02,2021
Minithumbup
Nony
By: 'Pash'
Mar 02,2021
0 people found
this helpful
Excellent service from Nony, Robert & Co. Used all their knowledge and expertise to navigate us through some difficult times as was not a straight forward sale and purchase. Both Nony and Robert worked long hours til late in the evening to make this happen so ...
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes

“First Class service...”

Share on :
Mar 01,2021
Minithumbup
By: 'Tim'
Mar 01,2021
0 people found
this helpful
Cannot thank all the team at Charters enough, from start to finish they kept us informed of the process, keeping both us as Landlords and the new Tenants in the loop. First class and will use again. We have since used the Romsey Branch for ...
read full review
Comment on agent fees
Fees right on the money.
Was this helpful? Yes

“Charters....”

Share on :
Sep 30,2020
Minithumbup
Eden
By: 'Annette'
Sep 30,2020
0 people found
this helpful
We are in the process of buying a property through Charters in Winchester. We have met several of their staff and e mailed others. They have been extremely helpful throughout. We would like to offer special thanks to Eden Bravery Sales Manager who has been ...
read full review
Was this helpful? Yes

“Shockingly Bad!...”

Share on :
Jul 10,2020
Minithumbdown
By: 'Kevin'
Jul 10,2020
1 people found
this helpful
Very very poor! Such was their incompetence that I had to communicate directly with the buyer to get things done! Even when we did this, Charters still claimed they were "waiting for information" even though we had BOTH provided that information. Charters also have a ...
read full review
Was this helpful? Yes

“I have just sold a property with Charters Win......”

Share on :
Apr 20,2020
Minithumbup
Nony
By: 'Paul'
Apr 20,2020
0 people found
this helpful
I have just sold a property with Charters Winchester. The whole experience couldn't have been smoother. The whole team are exceptional. Nony Kerr-Smiley and Peter Sterling were great in putting the property on the market and finding potential buyers. Jo Goddard was excellent in making ...
read full review
Was this helpful? Yes

“Purchased our family home through Charters an......”

Share on :
Mar 12,2020
Minithumbup
Elliot
By: 'Tim'
Mar 12,2020
0 people found
this helpful
Purchased our family home through Charters and dealt with Nony and Elliot who were very helpful and professional throughout . The whole process was stress free and I can't recommended them enough . First class agents and you won't find better ....
read full review
Was this helpful? Yes

“Absolute sharks of estate agents, no professionalism or decency, and ......”

Share on :
Feb 09,2020
Minithumbdown
By: 'Potential'
Feb 09,2020
2 people found
this helpful
Absolute sharks of estate agents, no professionalism or decency, and a business model that is built on lies. You will only be contacted if they want something from you, otherwise they don't respond to phone calls or e-mails. I asked for updates from the vendor ...
read full review
Comment on agent fees
Average.
Was this helpful? Yes

“Every part of the renting process was very cl......”

Share on :
Aug 31,2019
Minithumbup
By: 'Teodora'
Aug 31,2019
0 people found
this helpful
Every part of the renting process was very clear and I was kept up-to-date on my application process at all steps. Rebecca replied to any of my queries in a reasonable amount of time and helped through the whole process....
read full review
Was this helpful? Yes

“Friendly efficient service...”

Share on :
Aug 31,2019
Minithumbup
Nony
Jo
By: 'Chiara'
Aug 31,2019
0 people found
this helpful
In a challenging housing market you need to know your agent is doing everything they can to attract the right buyers through your door, which is what Charters did. I never felt they were wasting time with unsuitable buyers/viewings. This is my third house ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Mr & Mrs Foxwell...”

Share on :
Jun 13,2019
Minithumbup
By: 'Robert'
Jun 13,2019
0 people found
this helpful
I highly recommend Charters they had the most viewing out of two estate agents. They were always helpful courteous backed up by excellent communication skills constantly keeping us updated on viewings etc as a family via WhatsApp or phone and text. We will definitely sell ...
read full review
Was this helpful? Yes

“Third property...”

Share on :
Jun 03,2019
Minithumbup
Jo
By: 'Solent'
Jun 03,2019
0 people found
this helpful
This is the third new property I have purchased through Charters and on all three occasions the level of service I have received from Jo has been very professional. Liaising between my solicitor and vendor and keeping me up to date with the sale. Any ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“House Sale...”

Share on :
May 14,2019
Minithumbup
Jo
By: 'Jane'
May 14,2019
1 people found
this helpful
I am very impressed by the service given by the staff at Charters in Winchester. Jo kept me up to date with what was happening. She was unfailingly calm, efficient & reassuring when things got a bit stressful & was a pleasure to deal with....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“A diligent & personal service...”

Share on :
Apr 24,2019
Minithumbup
By: 'Samuel'
Apr 24,2019
3 people found
this helpful
Charters have acted for our business on numerous occasions and have always treated us, as well as our prospective purchasers, with the utmost respect and friendliness. All of the team at the Winchester branch are a credit to the wider Charters brand and I would ...
read full review
Was this helpful? Yes

“Outstanding Communication...”

Share on :
Apr 21,2019
Minithumbup
Jo
By: 'Dawn'
Apr 21,2019
0 people found
this helpful
When a simple house purchase with no chain doesn't go to plan this is when Jo and the team at Charters show their true professionalism and outstanding skills. Jo was incredible at communicating with all parties involved and had the right knowledge to quick think ...
read full review
Comment on agent fees
Appropriate for all the work involved.
Was this helpful? Yes

“Mrs Samantha Parsons (Lettings)...”

Share on :
Apr 16,2019
Minithumbup
By: 'Sam'
Apr 16,2019
0 people found
this helpful
Kathryn Dyer was an excellent introduction to my experience with Charters. She was keen to fit in with my busy schedule viewing your multiple properties in the area and was good in following up with after the viewings. Rebecca Mead has been fantastic supporting me ...
read full review
Comment on agent fees
I don't have a comparison. The experience of letting a property has a lot of initial costs, so of course another £500 on top seems a lot.
Was this helpful? Yes

“Excellent Lettings team service...”

Share on :
Apr 15,2019
Minithumbup
By: 'Caroline'
Apr 15,2019
0 people found
this helpful
Due to my husband's job posting overseas, we've let our house in Hampshire three times in the last 5 Years using Charters in Winchester and we've had an excellent service each time. Their proactive work to Find new tenants, high level of communication, professionalism and attention ...
read full review
Was this helpful? Yes

“Jo was Fabulous!...”

Share on :
Apr 11,2019
Minithumbup
Jo
By: 'Sarah'
Apr 11,2019
3 people found
this helpful
A complicated purchase from overseas meant that Jo had to keep the chain together when things got difficult. She kept us all informed, helped us remain calm and kept things progressing so that eventually we were ready to exchange and complete on our new home. ...
read full review
Was this helpful? Yes

“Wonderful Service...”

Share on :
Apr 10,2019
Minithumbup
Gary
By: 'Gavin'
Apr 10,2019
5 people found
this helpful
What can I say two viewings and two offers from two great prospective tenants. Charters Lettings Dept in Winchester have been amazing! The back office professionalism has been amazing. Thank you again Charters!...
read full review
Comment on agent fees
Great fees for great service!
Was this helpful? Yes

“Always a top class service !!...”

Share on :
Apr 10,2019
Minithumbup
Nony
Jo
By: 'Connor'
Apr 10,2019
5 people found
this helpful
I have used Charters not only to buy and sell my own private properties but also to help sell our companies properties. I have always received a top class service from Charters. Communication is key in Estate Agency and this is something they do incredibly ...
read full review
Was this helpful? Yes

“Thanks for all your help...”

Share on :
Apr 10,2019
Minithumbup
Nony
By: 'Rebecca'
Apr 10,2019
4 people found
this helpful
I have once again been impressed with the professionalism of Charters. My parents wanted to sell their home and buy another one while on holiday for 10 weeks! The tackled the situation really well, identified a buyer, did the deal on the new property for my ...
read full review
Comment on agent fees
Most reasonable in comparison to other, local agents.
Was this helpful? Yes

“'Very Professional & Efficient'...”

Share on :
Apr 10,2019
Minithumbup
Gary
By: ''Bonny''
Apr 10,2019
4 people found
this helpful
So grateful to Gary (and the Charters Team at Winchester) for their professional advice on the current rental market. Very impressed with the communication by email on viewing dates and times and the feedback calls after viewings....
read full review
Was this helpful? Yes

“Charters, Winchester Lettings...”

Share on :
Apr 10,2019
Minithumbup
By: 'Colin'
Apr 10,2019
4 people found
this helpful
We use Charters to manage a rental property which we own. We find they provide an excellent service in all aspects from Marketing onwards. They have access to a team of trades people who efficiently and promptly handle all maintenance problems as they arise - ...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Professional, passionate and proactive...”

Share on :
Apr 10,2019
Minithumbup
Nony
Jo
By: 'Shorewood'
Apr 10,2019
4 people found
this helpful
We find Charters to be a proactive business who deliver results. We have worked with them for many years and are always left very satisfied with the service we are given....
read full review
Comment on agent fees
Good value for money.
Was this helpful? Yes

“A smooth stress free experience....”

Share on :
Apr 10,2019
Minithumbup
Lucy
By: 'Lydia'
Apr 10,2019
4 people found
this helpful
Lucy is very professional and kept me fully informed throughout my whole experience with Charters. Nothing was too much trouble. I would highly recommend....
read full review
Was this helpful? Yes

“Service...”

Share on :
Apr 10,2019
Minithumbup
Gary
By: 'Matt'
Apr 10,2019
4 people found
this helpful
Cant fault the service that Gary and his team at Charters has given me over the last week to help me let my two flats in Winchester. Would not hesitate to recommend them to any landlord....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great service and hard working...”

Share on :
Apr 10,2019
Minithumbup
Oliver
By: 'Fran'
Apr 10,2019
4 people found
this helpful
Charters Winchester sold our house in Otterbourne and did a fantastic job in a really tough market with the dreaded B word (Brexit) hanging over all of us. Ollie and his team worked really hard to find a buyer and we have now exchanged! I ...
read full review
Comment on agent fees
I think we got value for money. They worked really hard.
Was this helpful? Yes

“Land & New Homes Experts...”

Share on :
Apr 10,2019
Minithumbup
Brett
By: 'Julian'
Apr 10,2019
3 people found
this helpful
We were represented by Charters for the sale of land for development. We found Robert, Brett and their team to be extremely knowledgeable and above all, very effective in the handling of the sale....
read full review
Was this helpful? Yes
No image available Jo
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:26 AM 12/04/2019 by Simon Comber

Awards won by Charters Estate Agents, Winchester SO23 8RZ



Find the Best Agent to
Sell or Rent Your Home