“Cynical money grabbers...”
1 Star Review
Jan 21,2019
By:
'ex'
Jan 21,2019
Branch: Caversham, 13 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG1
Branch: Caversham, 13 Bridge Street
Lettings (as a Tenant)
Postcode: RG1
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people found
this helpful
For many years I was a Romans tenant but because my landlord dealt with maintenance issues I didn't have much to do with them. When I left that flat I found out what they were like.
The lady that was due to do the inventory looked in the flat and saw a couple of suitcases, said she couldn't work with that and she had somewhere else to be. I could have cleared the place in 2 minutes but because she had such a foul attitude I didn't argue and was happy to let her go, with the promise that a colleague would be there to complete the inventory later the same morning.
The lady that completed the inventory about an hour later was excellent, however Romans were adamant and insistent they would charge £150 for the delay. The delayed checkout fee should only apply if checkout is delayed by a full day.
I had checked if there was any rent outstanding and been told that there wasn't. They then waited until the morning after the payment date and woke me up with a text containing a statement, needless to say together with a fee for late payment.
I made sure I got the full deposit back, and very nearly sued them for my time. Anybody can do that - just send them an invoice and register at Moneyclaim.gov.uk (make sure invoice is over £25 to be enforcable).
3
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