Touchstone CPS Ltd
Bath, BA2
4/5, 132 reviews
77% recommended
100% lettings valuation accuracy
73% lettings fee satisfaction

“professional...”

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Jan 20,2019
Minithumbup
By: 'james marr'
Jan 20,2019
0 people found
this helpful
had tried a number of times to solve an issue with other operatives and failed !! Harry complements !! did solve it ,and quickly !!
Was this helpful? Yes
By: Penny Graham
Jan 22, 2019
Hi James

Thank you for taking the time to provide a review of our service to date.

I am sorry that your initial attempts to resolve your issue were not successful but I'm delighted to see that Harry has now concluded the matter to your satisfaction.

Thanks again, all feedback is gratefully received.

Kind regards
Penny Graham
Touchstone

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Opening Hours
Address

Touchstone CPS Ltd
2 Crescent Office Park Clarks Way
Bath
Somerset
BA2 2AF
01225 838 490

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 73% £370 £2,708
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 93 30 0 0 0 0 7 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS NALS TPOS Lettings TPOS SAGEagent
Latest Properties

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“Although I had to call twice about my cooker,......”

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Sep 11,2019
Minithumbup
By: 'Robert Johnston'
Sep 11,2019
0 people found
this helpful
Although I had to call twice about my cooker, the staff couldn't be nicer or more helpful and with the second call Amy sorted a replacement immediately. Excellent customer service....
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Was this helpful? Yes
By: Penny Graham
Sep 13, 2019
View all comments (1)
Hi Robert Many thanks for taking the time to review the service that you received from my colleague, Amy, recently. I am pleased to see that your recent experience with Touchstone was a positive one. Kind regards Penny Graham Touchstone ...

“Very good, speedy serviced provided. Thanks J......”

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Sep 10,2019
Minithumbup
By: 'Harish'
Sep 10,2019
0 people found
this helpful
Very good, speedy serviced provided. Thanks Jade for helping me move in as quickly as possible and getting everything sorted....
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Was this helpful? Yes
By: Penny Graham
Sep 13, 2019
View all comments (1)
Hi Harish Thank you for taking the time to review the service that you received from my colleague, Jade recently, it is much appreciated. I am pleased to see that your experience of our service was a positive one. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“This company is useless. Not only did they no......”

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Sep 06,2019
Minithumbdown
By: 'Annette Curtana'
Sep 06,2019
0 people found
this helpful
This company is useless. Not only did they not uphold the terms of tenancy, they were lazy, condescending and rude, avoiding me when things inevitably went wrong which simply made things worse. they could be efficient when they wanted to (i.e. taking my money) ...
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Was this helpful? Yes
By: Penny Graham
Sep 10, 2019
View all comments (1)
Hi Annette I am sorry to see that you have clearly experienced some difficulties with our service. I am concerned by the comments you have made and would ask that, in the first instance, you contact me direct: penny.graham@touchstoneresi.co.uk confirming your address, further information about the issues you mention and any outstanding issues, so that I can take up the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Touchstone’s service was just the worst....”

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Sep 03,2019
Minithumbdown
By: 'Carl'
Sep 03,2019
0 people found
this helpful
Touchstone’s service was just the worst. First, we did not get any notice, that Touchstone took over our apartment. Several times, people suddenly entered the flat with keys, by order of Touchstone, to check some water and fire restrictions. Again, without upfront notice. It ...
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Was this helpful? Yes
By: Penny Graham
Sep 06, 2019
View all comments (1)
Hi Carl I am sorry that you experienced some difficulties during your tenancy. As you have now vacated the property I'll understand I don't hear from you but I'd be interested to know more. If you could email me direct: penny.graham@touchstoneresi.co.uk with details of property and any issues encountered during your tenancy, it will allow me to investigate the issues with the team and hopefully we can avoid this type of situation arising again. I look forward to hearing from you. B ...

“Touchstone are an okay company but unfortunat......”

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Aug 29,2019
Minithumbdown
By: 'Lindsey Dewick'
Aug 29,2019
0 people found
this helpful
Touchstone are an okay company but unfortunately they have a pretty useless member of staff at Touchstone, who replies quickly to simple questions but ignores questions she can't deal with and leaves you waiting an eternity for a response. She didn't know how to deal ...
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Was this helpful? Yes
By: Penny Graham
Aug 30, 2019
View all comments (1)
Hi Lindsey I am sorry that you felt the need to give our company such a low rating. I note your comments and would ask if you could email me: penny.graham@touchstoneresi.co.uk with details of your tenancy and any outstanding issues so that I can take these up with the team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Hi, I would not recommended. They are do not ......”

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Aug 15,2019
Minithumbdown
By: 'Dotty'
Aug 15,2019
0 people found
this helpful
Hi, I would not recommended. They are do not care about tenants. Does not reply for the emails. In general very poor servise....
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Was this helpful? Yes
By: Penny Graham
Aug 20, 2019
View all comments (1)
Hi Dotty I am very sorry to see that you have experienced difficulties with our management. Please could you contact me: penny.graham@touchstoneresi.co.uk with details of your property and any outstanding matters and I will take up the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“Great experience so far...”

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Jul 19,2019
Minithumbup
By: 'Nikola Donchev'
Jul 19,2019
0 people found
this helpful
Recently moved in to a property managed by Touchstone. The whole process was very smooth and easy. I have been speaking with Amy and she has been answering my never ending questions very professionally! Thank you....
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Was this helpful? Yes
By: Penny Graham
Jul 19, 2019
View all comments (1)
Hi Nikola Thank you for taking the time to provide a 5 Star rating and great review of the service that you received recently from my colleague, Amy. I am pleased that you found Amy helpful and that she was able to guide you through the move-in process smoothly. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Kelly at TouchStone is a breath of fresh air.......”

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Jul 19,2019
Minithumbup
By: 'Dan Belden'
Jul 19,2019
0 people found
this helpful
Kelly at TouchStone is a breath of fresh air. She’s juggled our every need without losing her cool; from inventory, checkin and misc requests she has you covered. I’ve been renting for over a decade (Yikes!) and of the few agencies I’ve ...
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Was this helpful? Yes
By: Penny Graham
Aug 20, 2019
View all comments (1)
Hi Dan Thank you so much for your wonderful review of the service that you have experienced recently from my colleague, Kelly. Having worked with Kelly for a while now, I know first hand how capable she is and willing to resolve any issues that may arise. Thanks again. Kind regards Penny Graham Touchstone ...

“Fantastic...”

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Jul 18,2019
Minithumbup
By: 'Claudia Bryceland'
Jul 18,2019
0 people found
this helpful
Fantastic service from Amy. She look after us from start to finish when organising our leasing agreement, making the process easy and straight forward....
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Was this helpful? Yes
By: Penny Graham
Jul 19, 2019
View all comments (1)
Hi Claudia Thank you for providing Touchstone with a 5 Star rating and review of the service that you received from my colleague, Amy recently. I am pleased that Amy was able to guide you through our processes with ease. Thanks again. Kind regards Penny Graham Touchstone ...

“The whole process was quick and efficient. Kelly was really ......”

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Jul 15,2019
Minithumbup
By: 'Anna'
Jul 15,2019
0 people found
this helpful
The whole process was quick and efficient. Kelly was really helpful and responded to all our questions making sure we have everything we need for a smooth move to the new flat!...
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Was this helpful? Yes
By: Penny Graham
Jul 19, 2019
View all comments (1)
Hi Anna Thank you for providing a 5 Star rating and great review of your recent experience with Touchstone and, more specifically my colleague Kelly. I am pleased that Kelly was able to guide you through what can be a tricky time with speed and ease. Enjoy your new home! Kind regards Penny Graham Touchstone ...

“Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, ans has no sympat...”

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Jun 06,2019
Minithumbdown
By: 'Charity mwelwa'
Jun 06,2019
0 people found
this helpful
Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, and has no sympathy. I have reported a few repairs for the property and no one has come forward to repair but have ...
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Comment on agent fees
Very high fees, poor customer service
Was this helpful? Yes
By: Penny Graham
Jun 07, 2019
View all comments (1)
Dear Charity, Thank you for your review. I’m sorry to hear that you haven’t had a great experience with us. I will look into this matter on your behalf and see if we can resolve the issue. Kind regards, Julie Kemp Touchstone ...

“Fast and Fantastic...”

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May 28,2019
Minithumbup
By: 'John Mann'
May 28,2019
0 people found
this helpful
Fast and fantastic service received from Kelly today and in the last few days in relation to problems in my property. Kelly moved things along professional in a quick and calm manner leaving me very happy!...
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Comment on agent fees
These are included as part of my rental costs.
Was this helpful? Yes
By: Penny Graham
May 31, 2019
View all comments (1)
Hi John Thank you for taking the time to provide a 5 star ranking as well as the great feedback about the customer service you received recently from my colleague, Kelly Egan. It is always great to be able to share such feedback with my colleagues. Thanks again. Best wishes Penny Graham Touchstone ...

“Move in Touchstone Property...”

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May 24,2019
Minithumbup
By: 'Pradeep'
May 24,2019
0 people found
this helpful
I recently moved in to one of Touchstone's properties and Property Manager Susan Lywood was really helpful and turnaround was really quick.Process was completed very quickly. I would highly recommend!......
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
May 24, 2019
View all comments (1)
Thank you for taking the time to rate our company and particularly for your review of the prompt and helpful service that you received recently from my colleague, Sue Lywood. I'll share your feedback with Sue. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Review of tenancy experience...”

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May 17,2019
Minithumbup
By: 'C darroch'
May 17,2019
0 people found
this helpful
I have recently ended my tenancy and I have nothing but positive experiences whenever I have dealt with the company. Everything has always been straightforward and well explained. Well done people, keep up the good work....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Penny Graham
May 17, 2019
View all comments (1)
Thank you for sharing such positive feedback of your experience with Touchstone during your tenancy, it's much appreciated. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Review of Bingcheng Zheng...”

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May 03,2019
Minithumbup
By: 'Zheng'
May 03,2019
0 people found
this helpful
Holly replied all the email immediately, and provided me a lot of details about the flat. I really enjoyed rent a flat with touch stone...
read full review
Was this helpful? Yes
By: Penny Graham
May 03, 2019
View all comments (1)
Thank you so much for taking the time to provide a review of the service that you received recently from my colleague, Holly Thwaites. Holly is a valued Touchstone colleague and consistently provides our customers with the best possible rental experience at what is recognised traditionally to be stressful time. Thanks again. Kind regards Penny Graham Touchstone ...

“Renewal...”

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Apr 30,2019
Minithumbup
By: 'David'
Apr 30,2019
0 people found
this helpful
Offered new contract it was organised very easily and explained all options very well completed without any fuss it was a pleasure to deal with them...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Apr 30, 2019
View all comments (1)
Thank you so much for taking the time to provide our tenancy renewal service with a 5 star rating, it's much appreciated. I am pleased that you found the renewal experience easy and fuss-free. Kind regards Penny Graham Touchstone ...

“Helpful and quick...”

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Apr 26,2019
Minithumbup
By: 'Laura'
Apr 26,2019
0 people found
this helpful
Holly was so quick to reply and help resolve any issues or questions we had. Made the process of renting so much easier!...
read full review
Was this helpful? Yes
By: Penny Graham
Apr 30, 2019
View all comments (1)
Thank you for taking the time to provide a 5 star rating of our service, it's much appreciated. I am pleased that you found the customer service provided by my colleague Holly Thwaites' both prompt and helpful. It's no surprise to me as Holly has demonstrated time and again that she's both friendly and efficient when dealing with our customers. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Holly Thwaites...”

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Apr 25,2019
Minithumbup
By: 'WAS'
Apr 25,2019
0 people found
this helpful
Holly was professional in all communication and gave fast and prompt replies via email when she was in the office. She made the process easy and tried her best to meet my requests. No fees, no nonsense....
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Comment on agent fees
Good, no fees
Was this helpful? Yes
By: Penny Graham
Apr 26, 2019
View all comments (1)
Thank you for taking the time to provide a 5 star review of the service that you received recently from my colleague, Holly Thwaites. It's not surprise to me to read that Holly was professional and prompt, but great to see none the less. Over the years, Holly has consistently provided our customers with a great service. She is friendly, yet professional and happy to help our customers on their rental journey with Touchstone. Thanks again. Kind regards Penny Graham Touchstone ...

“Fantastic service...”

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Apr 08,2019
Minithumbup
By: 'H & R McCardle'
Apr 08,2019
0 people found
this helpful
We've dealt with Holly in the lead up to moving to The Forum Birmingham. We have been very impressed with her communication and how efficiently and quickly she has sorted everything for us....
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Comment on agent fees
There weren't any fees associated with our application, which we thought was brilliant and a refreshing change
Was this helpful? Yes
By: Penny Graham
Apr 08, 2019
View all comments (1)
Thank you for your 5 star review of the customer service that you received from my colleague, Holly Thwaites, during your recent move into the Forum. Having been with Touchstone for many years, Holly is an experienced property manager who works hard to ensure a positive customer experience. Thanks again and best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Fab customer experience!...”

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Mar 28,2019
Minithumbup
By: 'Dan Ruveetha Maddy'
Mar 28,2019
0 people found
this helpful
Holly has been extremely quick with getting back to us on all our queries and has done her very best to make our move as easy as possible. She's been very good at chasing things for us and has been very clear in all her ...
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Was this helpful? Yes
By: Penny Graham
Mar 29, 2019
View all comments (1)
Hi Dan Thank you for taking the time to review the service that you received recently from my colleague, Holly. I am delighted to see that Holly's efficiency and helpfulness made what can be a stressful process run smoothly for you. Thanks again. Kind regards Penny Graham Touchstone ...

“Excellent services...”

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Mar 26,2019
Minithumbup
By: 'torobbasi'
Mar 26,2019
0 people found
this helpful
Perfect communication. Fast replies. I asked a couple of questions and they all were answered and explained properly. Excellent services rendered throughout the process....
read full review
Was this helpful? Yes
By: Penny Graham
Mar 29, 2019
View all comments (1)
Thank you so much for taking the time to provide Touchstone with a 5 star rating and also such a wonderful review of the service that you have received recently from our Bath office. It is much appreciated. It is always very pleasing to provide such feedback to our property teams, so thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Worst customer service bar none...”

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Mar 20,2019
Minithumbdown
By: 'Craig Jaconelli'
Mar 20,2019
0 people found
this helpful
So good to read that other Touchstone customer's are fustrated. The service we have received is the worst we have ever experienced. Faults at property before moved in, some were major. We have been here nearly 18 months, still the Fire Alarm and Sprinkler System are ...
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Comment on agent fees
£1250 per calendar month would acceptable it the property were as advertised before we moved in also if it were to comply with local safety laws
Was this helpful? Yes
By: Penny Graham
Mar 26, 2019
View all comments (1)
Hi Craig Having spoken with the team, I understand that they are in direct contact with you about the reported issues and working toward a resolution. Kind regards Penny Graham Touchstone ...

“Excellent service...”

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Mar 19,2019
Minithumbup
By: 'Michaela'
Mar 19,2019
0 people found
this helpful
I have recently moved into a new flat, managed by Touchstone and I couldn't be happier with the whole process. Everything ran smoothly and stress-free, largely due to Harry's help, who managed the process in a professional and efficient manner....
read full review
Was this helpful? Yes
By: Penny Graham
Mar 26, 2019
View all comments (1)
Hi Michaela Thank you for leaving your review, it's always great to see my colleagues recognised for their work. I'm so pleased that your recent move ran smoothly. Since joining Touchstone, Harry has worked hard to ensure that our customers move is as stressfree as this traditionally difficult time can be. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“A total mess...”

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Mar 15,2019
Minithumbdown
By: 'Scottishlad'
Mar 15,2019
1 people found
this helpful
We rented through touchstone and ultimately because of their lack of service and poor upkeep of the property we moved out and got our own place. We didn't have heaters in the bedrooms for months and only after pestering them did we finally get them. ...
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Was this helpful? Yes
By: Penny Graham
Mar 15, 2019
View all comments (1)
I am very sorry to see that you experienced difficulties with our service during your time with us. From your review, I know that you have now moved out of the property and moved-on from the issue but it would be greatly appreciated if you could please email me direct: penny.graham@touchstoneresi.co.uk with details of your property and the issues you encountered so that I can investigate them further with the relevant team. We are always seeking to improve our customer experience, so some fu ...

“I am still waiting for repairs to be done...”

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Mar 15,2019
Minithumbdown
By: 'Katie Glasgow'
Mar 15,2019
0 people found
this helpful
Moved in to flat 21.1.19 and there hasn't been a week that some kind of repair needs done...
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Comment on agent fees
Money for nothing
Was this helpful? Yes
By: Penny Graham
Mar 15, 2019
View all comments (1)
Hi Katie I'm very sorry to see that you have been experiencing maintenance issues with your property. Please could you contact me: penny.graham@touchstoneresi.co.uk with details of any outstanding issues and I will take this up with the relevant property team. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“summarise experience...”

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Mar 12,2019
Minithumbup
By: 'Renee'
Mar 12,2019
0 people found
this helpful
I was very pleased with the service I received and would defiantly recommend the agents to others in the future....
read full review
Was this helpful? Yes
By: Penny Graham
Mar 13, 2019
View all comments (1)
Hi Renee Thank you for taking the time to provide a 5 Star rating. I'm delighted that you were pleased with Touchstone's service and that you would recommend us to others. Thanks again. Kind regards Penny Graham Touchstone ...

“Top notch service!...”

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Feb 13,2019
Minithumbup
By: 'A.Williams'
Feb 13,2019
0 people found
this helpful
I got in touch with Mr Lee Joynson by default.It was because I had to do one of those calls that you start dialling on Monday but not actually let ring through until it's Friday afternoon,and you finally worked up enough courage to ...
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Was this helpful? Yes
By: Penny Graham
Mar 01, 2019
View all comments (1)
Hi Ms Williams Thank you for your wonderful review of our service and particularly that of my colleague, Lee Joynson. Having worked with Lee for many years, I know him to be easy to talk to, helpful and efficient, so I'm pleased that this was your experience of Lee's service too. Thanks again Kind regards Penny Graham Touchstone ...

“Fabulous !...”

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Feb 04,2019
Minithumbup
By: 'Sehrish'
Feb 04,2019
0 people found
this helpful
The whole process of renting the house has been amazing. Kelly kept us updated all the way through, she always replied to whatever questions we had. As first time tenants we were taken care of and knew we are in good hands. Thank you so ...
read full review
Comment on agent fees
We paid application fees. Although we would have liked 4 weeks rent deposit instead of 6 weeks
Was this helpful? Yes
By: Penny Graham
Feb 05, 2019
View all comments (1)
Hi Sehrish Thank you so much for taking the time to review Touchstone's service and particularly the service you received from my colleague, Kelly, it's much appreciated. Moving is always a busy time, so it's good to know that Kelly helped guide you smoothly through the process. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Amy was great...”

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Jan 26,2019
Minithumbup
By: 'Mel and rob'
Jan 26,2019
0 people found
this helpful
Amy has been fantastic with making this move as smooth as possible, she has kept us updated along the way. She has been very welcoming and friendly throughout this process. Thank you :)...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Mel & Rob Thank you for providing your review of Touchstone's service but particularly the service you have received from my colleague, Amy, since moving into your new home. I am delighted to see that Amy made the moving process that little bit easier for you and kept you updated. I have always found Amy to be very friendly, helpful and hardworking, so it's great to see this recognised by our customers. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“very bad...”

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Jan 24,2019
Minithumbdown
By: 'Kat'
Jan 24,2019
0 people found
this helpful
absolutely awful. all installations in our building need sorting, water is dripping all around the building, fire alarm is being constantly tripped by homeless as well as water dripping on sensors. not much is being done. we are locked out of the building on regular ...
read full review
Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Kat I am sorry to see that you are experiencing problems with the maintenance in your building. Please could you contact me directly via penny.graham@touchstoneresi.co.uk with details of your property and any outstanding issues you may have and I will escalate the matter with the property management team. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstonecps.com/complaints-procedure
Last updated at 11:13 AM 31/07/2018 by Penny Graham

Awards won by Touchstone CPS Ltd, Bath BA2 2AF


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