0% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jan 16,2019
Jan 16,2019
1
people found
this helpful
this helpful
If at all possible avoid dealing with this agency.
Although the front of house staff are very pleasant and professional the staff who look after the properties are curt and unprofessional. Hayley Christie did not walk through the check in inventory with us and when it came to checkout there were errors which she had failed to amend on her copy of the inventory. Repairs that were required during the tenancy were completed but she had to be asked on a number of occasions to action this. Again on checkout she did not do a walk around and despite the property being left cleaner than when we entered it tried to keep back some of the deposit on totally spurious grounds. Then when the deposit went to be resolved by a third party she did not even had the credibility to provide any evidence but clearly wanted to delay us receiving the full deposit which in the end we did when the deposit dispute team ruled in our favour.
This is clearly an agency who work solely on behalf of landlord's. They are not interested in the tenant's whom they appear to view as inconveniencing them if repairs need to be done or even perceive them as being to blame for the repairs needing to be done.
Be very careful when dealing with them but I would not recommend them.
I had to give one star as there was not the potion to give none!
Although the front of house staff are very pleasant and professional the staff who look after the properties are curt and unprofessional. Hayley Christie did not walk through the check in inventory with us and when it came to checkout there were errors which she had failed to amend on her copy of the inventory. Repairs that were required during the tenancy were completed but she had to be asked on a number of occasions to action this. Again on checkout she did not do a walk around and despite the property being left cleaner than when we entered it tried to keep back some of the deposit on totally spurious grounds. Then when the deposit went to be resolved by a third party she did not even had the credibility to provide any evidence but clearly wanted to delay us receiving the full deposit which in the end we did when the deposit dispute team ruled in our favour.
This is clearly an agency who work solely on behalf of landlord's. They are not interested in the tenant's whom they appear to view as inconveniencing them if repairs need to be done or even perceive them as being to blame for the repairs needing to be done.
Be very careful when dealing with them but I would not recommend them.
I had to give one star as there was not the potion to give none!
Was this helpful?
Yes
Yes
Jan 18, 2020
I can assure you, they certainly are NOT a firm that works for the landlords either. I believe they are a firm that believes their sole purpose is to allow the landlords to have comfort in the knowledge that theyre payinfg to have their property looked after by a estate agent. This is achieved by charging the 10+ percent they charge as service fee. Besides this, there is sweet nothing. They are an awful outfit - if you read the reviews for them just on AllAgents.co.uk, you'll see they are an equal opportunity disappointer - both for tenants and landlords. I'm shocked that they've managed to stay in business ofr so long with business ethics like they have. This furhter firms up my belief that pretty much all agents are useless.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Jan 2019
reviewed by 'Dee'
24th Apr 2016
reviewed by 'Cults'
Opening Hours
Address
Stonehouse Lettings
73 South Street
St Andrews
Fife
KY16 9QW
01334800630
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £530 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 16,2019
Jan 16,2019
1
people found
this helpful
this helpful
If at all possible avoid dealing with this agency.
Although the front of house staff are very pleasant and professional the staff who look after the properties are curt and unprofessional. Hayley Christie did not walk through the check in inventory with us and when ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 18, 2020
View all comments
(1)
I can assure you, they certainly are NOT a firm that works for the landlords either. I believe they are a firm that believes their sole purpose is to allow the landlords to have comfort in the knowledge that theyre payinfg to have their property looked after by a estate agent. This is achieved by charging the 10+ percent they charge as service fee. Besides this, there is sweet nothing. They are an awful outfit - if you read the reviews for them just on AllAgents.co.uk, you'll see they are an equ ...
Apr 24,2016
Apr 24,2016
7
people found
this helpful
this helpful
After renting a property from Pagan Osbourne I was told Stonehouse would now be taking over the portfolio. I had been in this property for almost 7 years with absolutely no problems and everything kept tip top. I noticed a member of staff taking pictures in ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
