I have had the fortunate experience to be both a landlord and a tenant so have experienced first hand both sides from this agent. I have a very large property portfolio and I would not use any other agent. The comment directly below regarding managers of both Balham and Kennington while is that persons opinion, I feel after my experience is that of somebody who feels a rant on a website such as this is in some way deserved for what is more than likely a situation caused by themselves.
I have been a landlord for more years than I care to remember and have unfortunately seen first hand the idiotic requests tenants make believing they are entitled to, unfortunately I would believe that most of the negative reviews are from these people.
Every single one of my tenants would sing the praises of this agent, I personally send a satisfaction survey to all my new tenants to evaluate their work (I am after all paying them good money). I have never once had a bad survey back and I have had over well over 70 property transactions with these agents.
As a landlord I am realistic, something which most, unless doing this as a profession are not. I appreciate that markets increase and decrease. I have had rental figures lower than expected and higher. As a landlord I was kept regularly updated as to what would be achieved, what would be required in the way of works and what I was expected to do at each step of the way.
I personally do not agree with these review sites, I believe they give people with no real concept of the situations they have caused a voice that they do not deserve but after reading some of the rants on here I felt it pertinent to defend an organisation that has done nothing but be a help to me and my property portfolio.
I would and always do, thoroughly recommend these agents to anybody.