Leicester, LE7
1/5, 2 reviews
0% recommended
50% sales valuation accuracy
100% sales fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“whitegates / martin & co same company...”

Share on :
Jan 10,2019
Minithumbdown
By: 'Muzz'
Jan 10,2019
0 people found
this helpful
I am writing this letter out of frustration am not the type of person to write online reviews and things but your staff at the Leicester branch (melton road Leicester) are poor to say the least and have no idea what theyre doing, I shouldn't really be that shocked because its been like that from the start and even the manger don't seem like she gives two s88ts, and couldn't even be bothered to call me call or even email me after about 10 calls and was told she would be and not even one response to this day. The latest issue the wifi has not been working for almost a month now! I have been passed from one person to other initially celeste was dealing with the matter, who was asking basic questions that she should have been asking the landlord??? like the account details of the wifi, after pointing out to her that she should be asking the landlord, she stopped emailing me then she must have thought I cant deal with him and then I was passed on to Marsha (I think that's her name) after promises of call backs vie heard nothing not even a email. She thought I was the land lord!!!! After about 4 calls she says I thought you was the land lord!!! She then promised me that if the land lord does not fix the issues within the week she would arrange for wifi to be set up and then charge the landlord after wards, after i explained I am paying for wifi and I need it for work and when advertised the property came with wifi and I am not happy to pay the full price when I am not getting all the services I am paying for. After that promise from Marsha, ive heard nothing that was 3 weeks ago.

There been so many other issues from the start, just to mention one more, they let workers in the house without letting the residents knowing!!, and the work man switched off the fridge with all my food in it, adam hooley was dealing with issue at time if he told us work men where coming I would have moved all my food to a differet fridege. I came home at 10 to all my food ruined. I think he does not know how to use his phone ive never had a call from him ever on updates, after leaving him a voice message he was saying sorry at 11pm via text and not answering my calls.
The customer service and commination is the worst I have ever seen in my life don't understand how professional company can operate in this way and cannot wait for my tenancy is over with white gate / martin & co. and if I was I could afford to just get out the contract I would immediately. I will also be reporting this to the house standard there's holes in the floor and exposed wiring. I will not be paying full rent until the wifi is fixed, as i am having to pay extra for a service that should be included. God knows when the last time the radiators were drained, the shower head is celotaped on, and the sofa is a is a joke !!! the extractor fan in the kitchen hasn't work since I got there 7 months ago so the kitchens got grease everywhere.
Comment on agent fees
overall just shock !! they dont deserve fee only if the landlord knew how s77it there service was no wonder it emty here
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Whitegates Estate Agents
1293 Melton Rd
Syston,Leicester
Leicestershire
LE7 2EN
0116 326 6464

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 2 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Liars...”

Share on :
Feb 01,2019
Minithumbdown
By: 'Another'
Feb 01,2019
0 people found
this helpful
Unfortunately i made an over payment on my rental when vacating the flat and i have been chasing the money for 2 months and following endless phonecalls and promises i still haven't received it......
read full review
Was this helpful? Yes

“whitegates / martin & co same company...”

Share on :
Jan 10,2019
Minithumbdown
By: 'Muzz'
Jan 10,2019
0 people found
this helpful
I am writing this letter out of frustration am not the type of person to write online reviews and things but your staff at the Leicester branch (melton road Leicester) are poor to say the least and have no idea what theyre doing, I shouldn't ...
read full review
Comment on agent fees
overall just shock !! they dont deserve fee only if the landlord knew how s77it there service was no wonder it emty here
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Whitegates Estate Agents, Leicester LE7 2EN



Find the Best Agent to
Sell or Rent Your Home