We rented a property through this agency and found them to be very poor. They were generally very rude and expected us to carry out maintenance such as trimming the hedge and trees etc. but then didn\'t want to know when a very old outdated boiler needed replacing.
But after a number of years renting with them and maintaining and leaving the property in good condition and even showing round prospective new tenants they then went to great lengths to ensure that we hardly got any of the original deposit back including charging us for bulbs that had blown, an outside light replacment (that had never worked whilst we were at the property), carpets cleaning (that we had cleaned before we had left) etc.
Companies like Vizors give estate agents a bad name and I would advise to steer clear.