They didn\'t do what they are paid to do, which is to act as an intermediary between a landlord and a prospective tenant. One of these clowns screwed up the move-in date, causing all sorts of unnecessary grief that could have been remedied if Clown A had read the contract. When we tried to get the admin fee back our plea didn\'t fall on deaf ears. It landed on someone who showed no contrition, no respect and just cared about money.
The point of the admin fee is that you correctly handled the administration. They didn\'t therefore you default the fee, right?
In a word: Avoid.
What agent could do to change your mind?
Treat prospective tenants as paying customers rather than some sort transaction akin to a prostitute with a lonely chap.