Canary Wharf & Docklands, London, E14
4.8/5, 974 reviews
97% recommended
95% sales valuation accuracy
95% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Visit our website - www.alexneil.com

“Friendly Individual...”

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Jan 07,2019
Minithumbup
By: 'Anita Johnson'
Jan 07,2019
3 people found
this helpful
Abul was a friendly guy. He was a reliable source when delivering great advice and customer service to us. He was giving us the confidence and assurance regarding the properties we were viewing. He also beforehand told us about the fees.
Comment on agent fees
GOOD
Was this helpful? Yes
By: Asraf
Jan 10, 2019
Abul spoke to me over the phone and explained every details of there terms and conditions, half of Alex Neil properties are very cheap and cheerful and made me and my partner to decide either go with this company or city fox estate agents. Most estate agents make you brainwashed to sign off a papper and then later on have issue and not knowing this problem was part of there terms and conditions, But with Alex Neil every proof needed is shown through word on advice!
I highly recommend this trusted company!
?
By: Alex Neil Estate Agents
Jan 07, 2019
Dear Anita Johnson,

Thank you very much for leaving your review for Abul. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future.

Best regards,
Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £32,900 £850,000
Lettings 91% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
94 3 489 19 146 1 201 6 11 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Super amazing services provided from Magic an......”

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Oct 31,2019
Minithumbup
Maciej
Harry
By: 'Greg B'
Oct 31,2019
1 people found
this helpful
Super amazing services provided from Magic and Harry. Tit was a pleasure meeting both gentlemen. I found my new property !...
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By: Alex Neil Estate Agents
Oct 31, 2019
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Dear Greg, Thank you for taking time out to leave this review about our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Majic were fantastic throughout th......”

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Oct 31,2019
Minithumbup
By: 'David'
Oct 31,2019
0 people found
this helpful
Harry and Majic were fantastic throughout the whole process. They guided me every step of the way until my property was sold....
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By: Alex Neil Estate Agents
Oct 31, 2019
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Dear David, Thank you for leaving such a positive review of your experience of dealing with us. We look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Super friendly team! Very quick and efficient......”

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Oct 29,2019
Minithumbup
Harry
Mohammad
By: 'Chloe Brown'
Oct 29,2019
1 people found
this helpful
Super friendly team! Very quick and efficient. Was impressed with Harry And Moe who helped me find the right property. Highly recommend...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Chloe, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service from Magic and Mohammad. Ve......”

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Oct 28,2019
Minithumbup
Mohammad
Maciej
By: 'Dave Smith'
Oct 28,2019
1 people found
this helpful
Excellent service from Magic and Mohammad. Very impressed by the speed and effort of both negotiators. Would definately use this agent again in the future!...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Dave, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Helpful staff members did whatever they could......”

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Oct 28,2019
Minithumbup
Maciej
Mohammad
By: 'Paul Simon'
Oct 28,2019
1 people found
this helpful
Helpful staff members did whatever they could to find me my perfect new home. I was very pleased dealing with Mohammad & Magic from the canary wharf office. Best estate agents i have dealt with in my experience...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Paul, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“He was very professional thorough helpful and......”

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Oct 25,2019
Minithumbup
By: 'Kunle Falana'
Oct 25,2019
1 people found
this helpful
He was very professional thorough helpful and can only say thank you E6 6NT He was very helpful from start to finish...
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By: Alex Neil Estate Agents
Oct 25, 2019
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Dear Kunle, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Having received a positive call from Harry I ......”

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Oct 24,2019
Minithumbup
Harry
By: 'Zakia khan'
Oct 24,2019
1 people found
this helpful
Having received a positive call from Harry I had a fifth viewing at a property that was above expectations in mid August. The service carried through from Harry at the sale point and then through to sales progression with Michelle has been truelly exceptional. Both ...
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By: Alex Neil Estate Agents
Oct 24, 2019
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Dear Zakia, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I have had a great experience with Mohamad wh......”

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Oct 16,2019
Minithumbup
Mohammad
By: 'Ahmed'
Oct 16,2019
1 people found
this helpful
I have had a great experience with Mohamad who was very professional and helped me when i looked to rent a property...
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By: Alex Neil Estate Agents
Oct 16, 2019
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Dear Ahmed, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Have had such a positive time looking for a p......”

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Oct 16,2019
Minithumbup
Mohammad
Maciej
By: 'Lenny king'
Oct 16,2019
1 people found
this helpful
Have had such a positive time looking for a property. Very helpful staff and workers. Would highly reccommend using this agency for flat search...
read full review
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By: Alex Neil Estate Agents
Oct 16, 2019
View all comments (1)
Dear Lenny, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was a great agent to deal with and alwa......”

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Oct 04,2019
Minithumbup
Harry
Michelle Holford
By: 'Anthony Lam'
Oct 04,2019
1 people found
this helpful
Harry was a great agent to deal with and always on the case and with an excellent knowledge of the local market. His ability to communicate well added to his overall service which was great to experience. He's open and will always do the best ...
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By: Alex Neil Estate Agents
Oct 05, 2019
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Deay Anthony, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“the guys at canary wharf alex neil were very ......”

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Sep 30,2019
Minithumbup
Mohammad
Maciej
By: 'Darrel Harlington'
Sep 30,2019
1 people found
this helpful
the guys at canary wharf alex neil were very professional in their approach to help me find a two bedroom property. Magic and Mo both worked hard to help and kept me updated every step of the way...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Darrel, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Mo and Majic were superb throughout - they ar......”

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Sep 30,2019
Minithumbup
Mohammad
Maciej
By: 'V Mason'
Sep 30,2019
1 people found
this helpful
Mo and Majic were superb throughout - they are very professional - found me perfect tenants and I would definitely use them again. Thank you very much...
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By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear V Mason, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Extremely pleased to have had the service of ......”

Share on :
Sep 30,2019
Minithumbup
Mohammad
By: 'Danish Anwar'
Sep 30,2019
2 people found
this helpful
Extremely pleased to have had the service of Mohammed. Communicated and explained the process concisely and always provided good advice on what my next move should be. Would highly recommend his services...
read full review
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By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Danish, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Mo and Maciej, where very helpful. I found th......”

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Sep 30,2019
Minithumbup
Maciej
Mohammad
By: 'Sergey'
Sep 30,2019
1 people found
this helpful
Mo and Maciej, where very helpful. I found the property of my dreams and managed to secure it within 5 days after referencing !...
read full review
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By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Sergey, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Mo and Majic were excellent throughout - afte......”

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Sep 30,2019
Minithumbup
Maciej
Mohammad
By: 'John Maddison'
Sep 30,2019
1 people found
this helpful
Mo and Majic were excellent throughout - after a google search I spoke to Majic who made me very confident. Then Mo rented my property - fantastic - thank you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear John, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“very pleasant renting experience from calling......”

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Sep 26,2019
Minithumbup
Harry
By: 'Jinling Xu'
Sep 26,2019
1 people found
this helpful
very pleasant renting experience from calling to finally moving in, Harry is friendly, considerate and reliable. All details in the process were handled well!...
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By: Alex Neil Estate Agents
Sep 27, 2019
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Dear Jinling Xu, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I put my property up for rent with Alex Neil ......”

Share on :
Sep 22,2019
Minithumbdown
Harry
By: 'Seb'
Sep 22,2019
1 people found
this helpful
I put my property up for rent with Alex Neil after speaking with Harry. I had spoken to many agents but something about Harry made me confident despite still having doubts my property was rented for full asking price for a long term contract within 48 ...
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By: Alex Neil Estate Agents
Sep 24, 2019
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Dear Seb, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I searched for ages for a place I could call ......”

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Sep 21,2019
Minithumbup
Harry
By: 'Grace'
Sep 21,2019
1 people found
this helpful
I searched for ages for a place I could call home for a long time. No agent was able to understand and find what I was looking for. Then I found Harry - and also my property....
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By: Alex Neil Estate Agents
Sep 23, 2019
View all comments (1)
Dear Grace, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I put my property up for rent with only two w......”

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Sep 21,2019
Minithumbup
Harry
By: 'J David'
Sep 21,2019
1 people found
this helpful
I put my property up for rent with only two weeks till the tenants vacated. Due to the current economic climate I was extremely concerned about finding a suitable tenant in such a short timeframe. Before I knew it I had received 26 viewing confirmations in 1 ...
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By: Alex Neil Estate Agents
Sep 23, 2019
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Dear J David, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Had been looking for a property to rent for m......”

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Sep 21,2019
Minithumbup
Harry
By: 'Brian Taylor'
Sep 21,2019
1 people found
this helpful
Had been looking for a property to rent for months. Spoke to lots of agents who showed me unsuitable property’s on a regular basis. Then I spoke to Harry and even though the property I enquired about had been taken he was quickly able ...
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By: Alex Neil Estate Agents
Sep 23, 2019
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Dear Brian, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was simply amazing from start to finish......”

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Sep 17,2019
Minithumbup
Harry
By: 'P Genius'
Sep 17,2019
1 people found
this helpful
Harry was simply amazing from start to finish- the timeframe in which he achieved the sale was unbelievable - I would highly recommend to everyone!...
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By: Alex Neil Estate Agents
Sep 17, 2019
View all comments (1)
Dear P Genius, Thank you for taking time to leave this positive review about your recent experience. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Thoroughly professional and enjoyable experie......”

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Sep 11,2019
Minithumbup
Harry
By: 'Grace'
Sep 11,2019
1 people found
this helpful
Thoroughly professional and enjoyable experience. A refreshing approach compared to any other agents. Thanks Harry will recommend anyone to use your services...
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By: Alex Neil Estate Agents
Sep 12, 2019
View all comments (1)
Dear Grace, Thank you for taking time to leave this positive review about your experience. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Would highly recommend Alex Neil Canary Whar......”

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Sep 06,2019
Minithumbup
Harry
By: 'Tom'
Sep 06,2019
1 people found
this helpful
Would highly recommend Alex Neil Canary Wharf and in particular Harry Neal, fun and down to earth. He was brilliant help and a top man!...
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By: Alex Neil Estate Agents
Sep 06, 2019
View all comments (1)
Dear Tom, Thank you for taking time out to leave this review of your experiences. We were very pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Rebecca and I bought a house in Beckton using......”

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Sep 05,2019
Minithumbup
Harry
Michelle Holford
By: 'Matteo'
Sep 05,2019
1 people found
this helpful
Rebecca and I bought a house in Beckton using the services of Alex Neil Estate Agents. During our searches we viewed two properties, one with Harry and then the one we bought with Maciej. Harry is a very energetic agent and helped us close the ...
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By: Alex Neil Estate Agents
Sep 06, 2019
View all comments (1)
Dear Matteo, Thank you for taking time to leave this positive review about your experiences. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Been a really positive experience .................”

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Aug 27,2019
Minithumbup
Harry
Michelle Holford
By: 'Jean Jordaan'
Aug 27,2019
1 people found
this helpful
Been a really positive experience ............... Harry was great and a really big shout out to Michelle from Sales Progression who ensured no time was wasted and that the sometimes onerous process of contracts and queries progressed without too much delay....
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By: Alex Neil Estate Agents
Aug 27, 2019
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Dear Jean, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(115)
Staff picture Lucia
(22)
Staff picture Harry
(215)
Staff picture Rebecca
(69)
Staff picture Maciej
(39)
Staff picture Eva
(31)
Staff picture Mohammad
(16)
Staff picture Michelle Holford
(9)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:41 AM 01/10/2019 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf & Docklands, London, E14