The agents were very professional and approachable.
Fabien kindly agreed to show me the flat more than once in order to make sure that I was indeed happy with it, and had no concerns or doubts. Within 48 hours of occupying the flat, when I sent him pictures of flaws and wear and tear of the floor and walls that were not included on the Check-in report, he promptly responded and agreed to add them into the check-in report.
Fabien was more keen to maintain a good relationship with the customer rather than being arms-length or someone that wanted to get the job done in a rush. He carried himself well and built the level of trust.
James in particular went the extra mile in agreeing to come to the office at 8.30 am on Saturday morning to hand me over the keys to the flat.
Thanks and I hope you would continue to provide this level of service. It\'s good to see agents like you on the market.