Edinburgh, EH9
5/5, 213 reviews
99% recommended
100% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

Home - At Home In Edinburgh | athomeinedinburgh.co.uk

“First Class Service...”

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Jan 05,2019
Minithumbup
By: 'Twoalis'
Jan 05,2019
0 people found
this helpful
Emily is absolutely super in communicating between the client and tenant and goes the extra mile to ensure every one is looked after. She regularly keeps is informed about the status of letting and any adjustments required to maintain high standards within the property.
Comment on agent fees
As far as we're aware, market rates are standard.
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Opening Hours
Address

At Home In Edinburgh
39 Warrender Park Road
Marchmont,Edinburgh
City of Edinburgh
EH9 1EU
01312294001

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 98% £450 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
107 0 88 1 0 0 0 0 16 1
Areas covered
  • EH3
  • New Town
  • EH1
  • Old Town
  • EH2
  • Stockbridge
  • EH4
  • Comely Bank
  • EH5
  • Slateford
  • EH6
  • Dalry
  • EH7
  • Marchmont
  • EH8
  • Newington
  • EH9
  • Bruntsfield
  • EH10
  • Morningside
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL
Latest Properties

No Properties

Images & Videos

“A huge thank you for all your help with the f......”

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Mar 11,2024
Minithumbup
Lauren
By: 'Jilly Hardy'
Mar 11,2024
0 people found
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A huge thank you for all your help with the fence. Your excellent organisation made everything really smooth and easy for us. We really appreciated it....
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By: Rick McCann
Mar 12, 2024
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Thanks, Jilly - our team of trusty contractors always do us proud! ...

“Renting experience with At home in Edinburg office...”

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Feb 14,2024
Minithumbup
Amy
By: 'Aditya'
Feb 14,2024
0 people found
this helpful
I had a fantastic experience renting with “At Home in Edinburg“ thanks to Amy's exceptional service. She was incredibly responsive, thorough, and always willing to go the extra mile. From explaining the inventory to helping with utilities, Amy made the move-in process smooth. I highly ...
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By: Rick McCann
Feb 23, 2024
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Aditya, thank you for your lovely words! We'll pass them on to Amy, too. ...

“As a landlord, At home in Edinburgh have been......”

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Feb 05,2024
Minithumbup
Rick
Lauren
By: 'Lewis Nicol'
Feb 05,2024
0 people found
this helpful
As a landlord, At home in Edinburgh have been absolutely faultless so far and I cannot recommend them enough! They have been organised, accommodating and responsive, I couldn't ask for more in a letting agent....
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By: Rick McCann
Feb 23, 2024
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Thank you, Lewis - we loved passing your feedback to the rest of our team! We're delighted to have your recommendation. ...

“The property manager(s)/staff were extremely ......”

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Jan 28,2024
Minithumbup
Lauren
By: 'Elisa'
Jan 28,2024
0 people found
this helpful
The property manager(s)/staff were extremely accommodating and quick to respond. The virtual tour option was extremely valuable for me as I was not yet in Edinburgh - an option that can be tricky to find with other providers. Further, the virtual tour certainly ...
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By: Rick McCann
Feb 23, 2024
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Elisa, thank you! We've worked hard to make all our processes as straightforward as possible, so it's great to hear your feedback. ...

“Full commitment and true professionalism...”

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Jan 26,2024
Minithumbup
Lauren
Rick
By: 'NK'
Jan 26,2024
0 people found
this helpful
It has been a great pleasure to work with your team. Special thanks to Lauren and Rick for your full commitment, transparent communication, attention to details and true professionalism during the whole process. We look forward to continually working with you....
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“Recommendation...”

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Jan 22,2024
Minithumbup
By: 'Margaret'
Jan 22,2024
0 people found
this helpful
We have worked with Rick and Vicky from At Home in Edinburgh for over five years and it has been a very positive experience. The company is very well organized and any question or concern we have had has always been addressed immediately. We appreciate ...
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“The most professional and friendly agents!...”

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Nov 21,2023
Minithumbup
Lauren
Rick
By: 'Sarah'
Nov 21,2023
0 people found
this helpful
The most professional and friendly agents! They made the process of becoming landlords straightforward, and they always responded to our queries in a timely and helpful manner. We feel that our property, (which is also our home) is in safe hands whilst we are working ...
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By: Rick McCann
Jan 09, 2024
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Sarah, thank you for review - we've worked hard to ensure processes are as straightforward and as stress-free as possible, and it's brilliant to know that we're getting it right. Thank you for choosing us to trust with your home. ...

“A client-centred approach...”

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Oct 06,2023
Minithumbdown
Lauren
Rick
By: 'Z. Thomson'
Oct 06,2023
0 people found
this helpful
I was getting desperate in my search for a new home. I felt like I was jumping through fiery hoops with every application and when I responded to an advert from At Home, I had a positive response and could actually talk to a person!!! ...
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“Excellent letting agency...”

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Oct 04,2023
Minithumbup
Rick
Amy
By: 'Robert'
Oct 04,2023
0 people found
this helpful
Fantastic service from the time I contacted this excellent letting agency to the tenants moving in. Rick and Amy helped organise all the repairs/painting etc that needed done with minimal fuss. The adverting of the property was very professional and secured reliable tenants for ...
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By: Rick McCann
Oct 27, 2023
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Robert, thank you for your amazing feedback! We're delighted you chose us to manage your flat. ...

“I consider myself fortunate to have At Home I......”

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Oct 02,2023
Minithumbup
By: 'Chao-Yi'
Oct 02,2023
0 people found
this helpful
I consider myself fortunate to have At Home In Edinburgh manage my rental affairs. They provide an exceptionally comprehensive service, and their efficiency is truly commendable; they handle matters promptly. Compared to typical chain estate agents, they add a personal touch to their service and ...
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By: Rick McCann
Oct 10, 2023
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We're absolutely delighted to read your review, thank you! We're proud of what we offer as a small agency; getting to know our clients, contractors and tenants is the best way to ensure we deliver services as efficiently as possible. Thank you for your recommendation! ...

“Letting in Edinburgh...”

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Sep 29,2023
Minithumbup
Amy
By: 'EC'
Sep 29,2023
0 people found
this helpful
I recently moved in to a property let by At Home in Edinburgh and found them to be very helpful and quick to respond to emails. I would highly recommend them...
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By: Lucy MacLeod
Oct 27, 2023
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Thank you for your recommendation! ...

“Professional hassle free and friendly agency...”

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Sep 28,2023
Minithumbup
Lauren
Rick
By: 'Liz Abernethy'
Sep 28,2023
0 people found
this helpful
We are a mature couple, new to renting long term, Lauren and Rick from whom we sought advice on several issues, could not have been more helpful. They were professional and supportive and made the whole process as stress free as it could have been. ...
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“Highly Recommended...”

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Sep 28,2023
Minithumbup
Amy
Rick
By: 'Kale'
Sep 28,2023
0 people found
this helpful
The process of choosing a tenant and completing the reference check was very quick. The staff are very kind and efficient with very good customer service and communication....
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“Rick made my move from the US to the UK easy ......”

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Sep 21,2023
Minithumbup
Rick
By: 'Dr. Julie Jacko'
Sep 21,2023
0 people found
this helpful
Rick made my move from the US to the UK easy and enjoyable because of his professionalism, timeliness responding to correspondence, and commitment to excellence. I am now residing in my dream flat, in my dream city (Edinburgh), because Rick with At Home in Edinburgh ...
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“10/10!!!...”

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Sep 21,2023
Minithumbup
Lauren
By: 'Eimear'
Sep 21,2023
0 people found
this helpful
We’ve had fab experience with At Home In Edinburgh. They’ve made the move to our new flat seamless!! We would 100% recommend!!...
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“Allagents...”

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Sep 19,2023
Minithumbup
Lauren
Amy
By: 'Henrietta Moffatt'
Sep 19,2023
0 people found
this helpful
The entire rental process was really fast and stress free from booking a viewing to applying for the property online and completing the forms. Really happy with the service provided....
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“My experience with AtHomeInEdinburgh has been......”

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Sep 19,2023
Minithumbup
By: 'Constantinos'
Sep 19,2023
0 people found
this helpful
My experience with AtHomeInEdinburgh has been nothing short of brilliant so far! From viewing to signing the agreement and moving into the property, my agent has been extremely helpful and made the whole process incredibly easy. I highly recommend At Home In Edinburgh for anyone ...
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“Rick was attentive, understanding, and always......”

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Sep 14,2023
Minithumbup
Rick
By: 'Fabio'
Sep 14,2023
0 people found
this helpful
Rick was attentive, understanding, and always quick to respond to any quires. We moved from signing the rental agreement to moving in in a matter of days. I highly recommend At Home in Edinburgh....
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“At home in Edinburgh estate agency...”

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Sep 13,2023
Minithumbup
By: 'Barbara Koterba'
Sep 13,2023
0 people found
this helpful
Great agency. Very professional approach. Great communication. Thanks to the agency the new tenant have been found within the week time. Highly recommend...
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“Efficient and professional...”

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Sep 11,2023
Minithumbup
Lauren
By: 'Dahlia'
Sep 11,2023
0 people found
this helpful
This team has been efficient and professional. They have had patience with all the questions I asked, answering everything promptly and in a straightforward way, which is helpful when you are entering a contract to lease a property. I would certainly recommend them....
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“Experience with At Home in Edinburgh...”

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Sep 07,2023
Minithumbup
Lauren
By: 'Selina'
Sep 07,2023
0 people found
this helpful
I had a fantastic experience with At Home In Edinburgh. The steps are simple and Lauren is very responsive and helpful....
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“Serious and honest company...”

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Aug 09,2023
Minithumbup
Lauren
Rick
By: 'Andrea Romagnoli'
Aug 09,2023
0 people found
this helpful
I lived in a flat managed by At Home In Edinburgh (as a tenant), and I have only good words to spend for this company! All members of the staff are respectful, kind, and really professional. Since the day 1 I always had a very quick ...
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“5 stars...”

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Aug 04,2023
Minithumbup
Amy
Rick
By: 'Cam'
Aug 04,2023
0 people found
this helpful
Seemless move in to our new flat thanks to the team at At Home in Edinburgh....
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“Wonderful experience...”

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Jul 04,2023
Minithumbup
Rick
Amy
By: 'Camille'
Jul 04,2023
0 people found
this helpful
Quite simply a gem of an agency. So obvious from the get-go that everyone here is attentive, efficient and trustworthy. I am particularly thankful for how sincere and straightforward communication was from all team members. Couldn't have asked for anything more....
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By: Vicky McCann
Jul 05, 2023
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Wow, Camille - we couldn't have asked for a more glowing recommendation, thank you so very much! ...

“My experience was one of complete satisfactio......”

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Jun 30,2023
Minithumbup
Lauren
By: 'Aaron'
Jun 30,2023
0 people found
this helpful
My experience was one of complete satisfaction.. from start to finish Lauren was professional ,engaging, efficient and courteous..... the minefield of letting a site was made extremely smooth by her thorough professionalism..... I wish her good fortune...
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“The Best estate company in Edinburgh...”

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Jun 23,2023
Minithumbup
Amy
By: 'Jaime Jimenez'
Jun 23,2023
0 people found
this helpful
This company is really the best. I was looking for a flat in many companies in Edinburgh and really I can say that it is the best. Since the beginning this company was trustworthy, friendly and helpful. The process to view the flat was very ...
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By: Rick McCann
Jul 05, 2023
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Thank you, Jaime - you've just described us as exactly the way we aim to be for our clients! We'll be sure to pass your kind words to Amy, too. Thanks so much for your recommendation! ...

“Letting services...”

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Jun 21,2023
Minithumbup
Rick
Vicky McCann
By: 'Lynsey'
Jun 21,2023
0 people found
this helpful
I let my property out through Rick and the team. Smooth process from start to finish and always someone on hand to answer questions. Couldn’t ask for a better service....
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By: Vicky McCann
Jul 05, 2023
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Lynsey, thanks so much for your wonderful feedback! ...

“Efficient, Thorough and Helpful....”

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Jun 06,2023
Minithumbup
Amy
By: 'Shirley'
Jun 06,2023
0 people found
this helpful
In less than 2 weeks, Amy from At Home In Edinburgh helped us complete the whole process from signing a tenancy agreement to move in & check in. The Inventory list was so professionally put together - capturing all the details in a very honest and fair ...
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“Highly recommended, a friendly and profession......”

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Jun 05,2023
Minithumbup
Amy
By: 'Sara'
Jun 05,2023
0 people found
this helpful
Highly recommended, a friendly and professional place. Thank you so much team for all your help meanwhile we were renting a flat from you....
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“At Home In Edinburgh = Top Professional...”

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May 30,2023
Minithumbup
Lauren
Rick
By: 'Maugham Basso'
May 30,2023
0 people found
this helpful
We were served by the team of At Home Edinburgh and I can only thank you for having found them in the midst of so many ads. The service was attentive, fast and professional. We were well looked after and it exceeded all our expectations! ...
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Staff picture Rick
(118)
No image available Lauren
(37)
No image available Amy
(31)
Staff picture Vicky McCann
(29)

Landlord Fees

Long Term:
Full management - 12% (inclusive of VAT)
Let Only - £600 (inclusive of VAT)

Tenant Fees

No tenant fees.
Last updated at 14/07/2022, 5:50 PM by Rick McCann
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

At Home In Edinburgh Ltd
82 St Stephen Street
Edinburgh
EH3 5AQ

or

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1

We will acknowledge receipt of your complaint in writing within 3 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2

Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3

Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4

Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5

You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot

At Home In Edinburgh Ltd is registered with the Scottish Letting Agent Register (Letting Agent Registration Number - LARN1902079) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

At Home In Edinburgh Ltd is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 12:13 PM 04/08/2022 by allAgents

Awards won by At Home In Edinburgh, Edinburgh EH9 1EU



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At Home In Edinburgh

Branch - Edinburgh, EH9