I have exactly the same problem as AD with them just now (Aberdeen branch though). I\'ve been a tenant for a year now ad got my notice to end almost 2 months ago. The official reason they\'ve given me was that the landlord wants the flat back which is fair enough. I was really confused when few of days ago I got a call from them asking me to prepare the flat as there will be a person viewing it the next day. I asked if the landlord is looking for new tenant again and apparently he is. In such situation I don\'t understand what is the basis of their decision not to continue with my tenancy especially that I always pay by DD- on time and all my checks went well. After reading other comments I\'ve figured out it\'s probably the provision and fee they\'re charging the landlord. I\'m so angry as finding a new flat costs me a lot of time and extra money plus moving your all stuff is really stressful. I\'d agree with others that they treat tenants without any respect at all and are helpful only up until you sign the contract, after that dealing with them is hell.