The first flat I ever rented was from Northwood in Edinburgh and I found the staff there to be both rude and dishonest with me on every level. When I first saw the flat they were as nice as can be but once I moved in their attitude changed completely. The flat itself was very nice but on the two occasions I contacted them about maintenance issues it took several call before they reluctantly sent someone out and then caused the maximum amount of inconvenience whilst the work was being carried out. Then ¢â‚¬â€œ even though I kept the flat well and always paid my rent on time they told me that the landlord was selling and tried to force me to move into one of their more expensive flats. I eventually found a flat at the same price from another rental company but because I was unable to move out on the date that suited them they only refunded part of my deposit. Once I moved out I was appalled to see the flat I had left was back up for rent. I have no idea why I was treated so badly by them and was very hurt the experience and would never use them again. My experiences with the letting agents I have used since has been much better.