Sep 14,2012
Sep 14,2012
2 people found
this helpful
The agent behaved unprofessionally in the following ways, saying that this was normal practice to five student first-time tenants who had no reason to believe diffrently: showed a property that was not the one on the web information they were asked to sign a contract for; set a tenant registration fee of several hundred pounds in spite of not mentioning it at the viewing when asked about all the charges; did not reply to queries in emails; set a 2-year lease with no break clause and refused to negotiate; another part of LT claimed not to have received emailsed guarantor information that was sent to the same address that later did receive the same information; complained that the tenants had messed the agent about and that no complaint should be made because he had \'covered his back\'. Covering his back involves being agressive verbally and not committing himself in emails.
What agent could do to change your mind?
Behaved responsibly and helpfully to the tenants and their guarantors.
Was this helpful? Yes
Sep 19, 2012
Thank you for taking the time to write the above review.

We believe that your complaint is currently being looked into and investigated by our Customer Services department.

Please let us assure you that all feedback received by Ludlowthompson is taken very seriously and every step is taken to ensure all issues are addressed.

Kind regards

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review. PLEASE NOTE! This is not the page to leave a new review of ludlowthompson Bow! To leave a new review of ludlowthompson Bow, please click the link below !
Write a review for ludlowthompson Bow

(optional) upload photographs,images,youtube video or .pdf files to support your review


634-636 Mile End Road London
Greater London
E3 4PH

020 8981 2670 (s) or 020 8150 3325 (l)

Opening hours