We have been renting a 3 bedroom house in Twyford through Romans for one year. To date everything has gone well however we have had a couple of small maintenance issues with the house.
Emma Doel manages our property at Romans and when we have had to report an issue Emma has responded promptly and resolved the issue quickly. Most recently we had an issue with a faulty tap, this was reported in the morning and a tradesman had repaired the issue the same afternoon!.
Having rented properties through various other agents before, its refreshing to have one point of contact to report any issues and know they will be handled efficiently! This has definitely been a factor in deciding to extend our tenancy for another 12 months.