Sep 17,2012
Minithumbdown
By:
Sep 17,2012
2 people found
this helpful
Horrible service. We rented a flat because of good location and always thought agents are replace-able. It looked good so we took it but the service over the entire two year period was simply horrible.

- Everything late by months
- Never fixed issues
- Walk into flat without permission
- Blaming a colleague or previous administration and policies or third parties. No one ever says I will personally look into this issue and will get it resolved.
- Always ready to create more and more paperwork rather than fixing the issue
- Washing machine fixed after months
- Seepage doesnt get fixed after months

By far the worst professional organization I have ever encountered and I have seen worst having lived/worked in the third world for a while.
What agent could do to change your mind?
After two year experience really nothing the agent can do to change my mind. Dont go for Square Mile. They are apathetic paperwork creaters who complete disregard to your comfort. They want to create papers, invoices, meetings rather than actually fixing the issue. You can send them as many emails, photos, issues etc, they have only one objective - Billing. How to create maximum revenue from tenant and landlord. Billing is their only objective.
Was this helpful? Yes
By: Louise
Sep 18, 2012
Hello,

I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you.

I will look forward to hearing from you.

Louise

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Square Mile Property Management

Global House 5 Sandys Row Tower Hamlets, London
Greater London
E1 7HW

020 7392 9111, 020 7392 9140

Opening hours