Crawley, Gatwick, RH6
4.9/5, 174 reviews
98% recommended
91% lettings valuation accuracy
97% lettings fee satisfaction



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“Very good experience...”

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Dec 20,2018
Minithumbup
By: 'Richard'
Dec 20,2018
0 people found
this helpful
Sasha made contact with us after we had our flat on the market with an other agent for longer than I would have liked. She saw the positives about the flat.

Sasha was very competent and positive and after a few viewings where she kept us updated, found a tenant in a few weeks.
Comment on agent fees
Not lowest but she performed best.
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Opening Hours
Address

Stanford Grey
Suite 120, The Beehive Beehive Ring Road
Gatwick
Surrey
RH6 0PA
01293804504

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 91% 97% £650 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 1 79 2 9 0 11 0 4 1
Areas covered
  • RH11
  • Crawley
  • RH12
  • Horsham
  • RH10
  • Croydon
  • RH6
  • South Croydon
  • RH1
  • South Norwood
  • RH2
  • Thornton Heath
  • RH13
  • Copthorne
  • CR0
  • East Grinstead
  • CR2
  • Horley
  • CR7
  • Redhill
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties
Images & Videos

“We have been so happy using Stanford Grey to ......”

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Apr 29,2022
Minithumbup
Jayne
By: 'Mandy'
Apr 29,2022
0 people found
this helpful
We have been so happy using Stanford Grey to manage our properties. I was apprehensive to start with and didn't think someone else would care about our property as much as us, so liked to stay in control, but I can say that 100% Jayne does ...
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“Fantastic service! Reliable, friendly and professional...”

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Apr 29,2022
Minithumbup
Jayne
By: 'Amelia'
Apr 29,2022
0 people found
this helpful
Fantastic service! Reliable, friendly and professional. Jayne was incredible supportive in helping us with renting our first place as a professional couple. Would highly recommend Stanford Grey and couldn't be happier in our home...
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“I have been using the services of Stanford Gr......”

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Apr 29,2022
Minithumbup
Jayne
By: 'Alison'
Apr 29,2022
0 people found
this helpful
I have been using the services of Stanford Grey to let and manage my property for over 6 years. I find Jayne to be proactive, organised and a great communicator. She keeps me informed which enables me to make the right decisions for myself, the tennants ...
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“Five Star Service...”

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Apr 29,2022
Minithumbdown
Jayne
By: 'russell'
Apr 29,2022
0 people found
this helpful
They have always been very helpful and efficient. I was worried at first as they were not local to the property I let through them but I literally can not find fault with the service I have received since taking them on as my letting ...
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“I found the whole experience with me moving o......”

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Apr 28,2022
Minithumbup
Jayne
By: 'Sam'
Apr 28,2022
0 people found
this helpful
I found the whole experience with me moving out so easy with the help of Jayne. Really easy to talk to and ask any questions. Always kept me up to date with any thing no matter how big or small the news. Would defo recomend...
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“Happy with the services received.....”

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Apr 28,2022
Minithumbdown
Jayne
By: 'ionut'
Apr 28,2022
0 people found
this helpful
Happy with the services received..We are satisfied with the chosen property and we thought it was the best choice. Nice agency with a reliable staff. Thanks Jayne!...
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“Outstanding services...”

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Apr 28,2022
Minithumbup
Jayne
By: 'Amy'
Apr 28,2022
0 people found
this helpful
I can't rate Stanford Grey highly enough for their customer service skills and professionalism. Our property was let out in no time at all and we've found our tenants to be a great fit. We've found that the team here would go that little extra ...
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“Gardeners Cottage The Garth...”

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Apr 28,2022
Minithumbup
Jayne
By: 'Annette Wood'
Apr 28,2022
0 people found
this helpful
Jayne is a great support, honest, reliable and trustworthy. Through the three years that we have been here she has offered good advice and been someone we can go to for help....
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“Stanford Grey are the best agents I've come across in 15 years of letting...”

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Apr 28,2022
Minithumbup
Jayne
By: 'Dee Passon'
Apr 28,2022
1 people found
this helpful
I've got 3 properties rented through Stanford Grey and I think I've been with them for about 10 years now. I've tried many other agents before but they are the best and I wouldn't consider changing and using any other agent. They provide real personal service, have ...
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“Stanford Grey...”

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Apr 27,2022
Minithumbup
Jayne
By: 'MISS DANA JOHNS'
Apr 27,2022
0 people found
this helpful
Jayne has throughout our three and a half year tennancy been extremely helpful and supportive. We know that she is easy to contact and will give us the best advice....
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“First class letting Agent...”

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Apr 27,2022
Minithumbup
Jayne
By: 'Michelle Duke'
Apr 27,2022
0 people found
this helpful
Jayne is a fantastic letting agent efficient and friendly delivers a great service. Nothing is ever too much. She has handled my property on more than one occasion and I wouldn't hesitate to recommend her or her services to anyone wishing to let their property. ...
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“Jayne helped us find our new home. We went ......”

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Apr 27,2022
Minithumbup
Jayne
By: 'Chris P'
Apr 27,2022
0 people found
this helpful
Jayne helped us find our new home. We went on several viewings with Jayne she was very easy to deal with. She was always on time, very efficient and she helped with various questions both before and after we found our place. We struggled quite ...
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“Highly Recommended...”

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Apr 27,2022
Minithumbup
Jayne
By: 'Jane Weller'
Apr 27,2022
0 people found
this helpful
We contacted Stanford Grey in the first instance to find a studio flat for our son. Jayne was extremely helpful from the outset and it wasn't long before she had secured him a property. A short while afterwards we decided to rent out our family ...
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“Stanford Grey are our estate agents on our re......”

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Apr 27,2022
Minithumbup
Jayne
By: 'Santosh'
Apr 27,2022
0 people found
this helpful
Stanford Grey are our estate agents on our rental property in Croydon and they have been consistently fantastic in finding us the right tenants, Jayne has always been there ever ready to help whenever we needed advice on anything to do with our property, latest ...
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“Thank you Jayne...”

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Apr 27,2022
Minithumbup
Jayne
By: 'Danielle'
Apr 27,2022
0 people found
this helpful
Huge thank you to Jayne for helping us find a really lovely home to rent. She made the journey smoothe and easy, we were under a lot of stress to find somewhere in a small time....
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“Standford Grey are professional, approachable......”

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Apr 27,2022
Minithumbup
Jayne
By: 'Laura'
Apr 27,2022
0 people found
this helpful
Standford Grey are professional, approachable and dedicated. They respond to queries exceptionally quickly and always sort out issues in a timely manner. I was so impressed with Jane when I rented a property from her that I immediately asked her to let and manage my ...
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“Helpful and supportive...”

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Apr 27,2022
Minithumbup
Jayne
By: 'Alistair'
Apr 27,2022
0 people found
this helpful
Jayne was very helpful, patient and supportive. She showed me round our property and helped us and notified us at every stage of renting our property....
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“Would recommend...”

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Apr 27,2022
Minithumbup
Jayne
By: 'Crawley landlord'
Apr 27,2022
0 people found
this helpful
I chose to instruct Stanford Grey to let my property after meeting with a few agents in the local area. As a first time landlord I was a bit anxious and Jayne really took the time to explain my obligations as a landlord, the legislations ...
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“Highly Reccomend...”

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Apr 25,2022
Minithumbup
Jayne
By: 'W P'
Apr 25,2022
0 people found
this helpful
After refurbishing a property to a high specification we needed an agent we could trust. Jayne at Stanford Grey looked after our property like it was her own, finding us tenants she would be happy with as her own. Advice received from the point of ...
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“1st class service from Stanford Grey...”

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Apr 25,2022
Minithumbup
Jayne
By: 'Shaun'
Apr 25,2022
0 people found
this helpful
I have used Stanford Grey several times now and have always found them very professional and a please to deal with. Jayne is fantastic and so helpful, and unlike most agents I have dealt with in the past she is always available and if she's ...
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“Highly recommend...”

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Apr 15,2022
Minithumbup
Jayne
By: 'E Anderson'
Apr 15,2022
0 people found
this helpful
After recently refurbishing what was our family home ready to let out for the first time I was understandably nervous about the whole rental process. From the first conversation with Jayne we knew Stanford Grey was the right agent for us. Jayne listened to all ...
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“Exemplary Service...”

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Mar 09,2022
Minithumbup
Jayne
By: 'S V'
Mar 09,2022
0 people found
this helpful
We have used Stanford Grey for a few years, and we are very pleased with the service they provide. They are professional, prompt, courteous and willing to provide guidance and advice when requested. I would certainly recommend Stanford Grey to any prospective clients....
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“we are relocating from South Africa and have ......”

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Aug 31,2019
Minithumbup
By: 'Bronwyn'
Aug 31,2019
0 people found
this helpful
we are relocating from South Africa and have been dealing with Sasha with regards to a property. She has provided us with the mose excellent service. She is prompt, knowledgeable and so willing to help us....
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“Sasha Carruthers_Stanford Grey...”

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Jul 30,2019
Minithumbup
By: 'Dana'
Jul 30,2019
0 people found
this helpful
Very efficient and efficient service, non of the usual pain that you get with most other agents (that make it abundantly clear they work for the landlord and not you)....
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“Very good and quick and easy when going throu......”

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Jul 14,2019
Minithumbup
By: 'Liam'
Jul 14,2019
0 people found
this helpful
Very good and quick and easy when going through the process of renting the property. Sasha is great and made it very easy fo us....
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“Very happy with the service I received form S......”

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Jul 13,2019
Minithumbup
By: 'Cheyne'
Jul 13,2019
0 people found
this helpful
Very happy with the service I received form Sasha. She was very helpful and went above and beyond to help us out...
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“We have a very good opinion about Sasha and a......”

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Jul 13,2019
Minithumbup
Jayne
By: 'Florin'
Jul 13,2019
0 people found
this helpful
We have a very good opinion about Sasha and about Stanford Grey as an agency. They have been very professional with us , friendly, polite and passionate about properties. Accurate on appointments and on good timing ....
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“The service provided to my family in the acqu......”

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Jul 13,2019
Minithumbup
By: 'Bronwyn'
Jul 13,2019
0 people found
this helpful
The service provided to my family in the acquisition of a rental property has been outstanding! Stanford Grey Crawley branch has made the process as painless as possible and assisted us all the way!...
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“Good afternoon. I and my husband we are Portu......”

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Jul 07,2019
Minithumbup
By: 'Sabino'
Jul 07,2019
0 people found
this helpful
Good afternoon. I and my husband we are Portugueses and do not very well english but Sasha was wonderful and always wanted to help us. She is incrible and very helpful. The house is beautiful and cozy. Good value for money. Thank you so much ...
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Attachments

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“Jayne is very proactive and has let my flat v......”

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Jul 06,2019
Minithumbup
Jayne
By: 'Paul'
Jul 06,2019
0 people found
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Jayne is very proactive and has let my flat very quickly to good tenants. Full of energy and very helpful...
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Staff picture Jayne
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Tenant Fees

Permitted payments
For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.

For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

Holding deposits (a maximum of 1 week's rent);
Deposits;
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Payments for the late payment of rent;
A breach of a term of the contract;
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.

Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of:

the redress scheme they are a member of; and
the name of the approved or designated Client Money Protection scheme they are a member of (if any).
Last updated at 09/07/2019, 4:15 PM by Jayne Roberts
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In light of our commitment to customer service, and in accordance with the guidelines of our membership with NALS and The Property Ombudsman, we are pleased to offer the following official complaints procedure;

If you have a complaint, which has not been satisfied at local office please, please follow the procedure set out below;
1. Jayne Roberts, Company Director, has been appointed to deal with complaints and you should write to her marking you letter Private & Confidential at the following address: Stanford Grey, Unit 60, Basepoint, Metcalf Way, Crawley, West Sussex, RH11 7XX or email [email protected]

2. Whilst every effort would be made to satisfy your complaint orally, investigations into each matter, possibly including several individuals, do require that complaints are made in writing in order that a full reply can be made. Stanford Grey will always try to satisfy your complaint directly and as efficiently as possible.

3. Upon receipt of your written summary of the complaint, we will contact you within three working days to acknowledge receipt and inform you of our understanding of your complaint. You will be given the opportunity to respond with any additional comments you may have in relation to this.

4. Within seven days of receipt of your written summary, you will be written to by the person dealing with your complaint and what actions have been or will be taken in order to resolve it.

5. If during the intervening period negotiations follow to try and resolve the complaint then the seven day period for a final reply can be extended by mutual written agreement.

6. Stanford Grey are members of the Property Ombudsman and should we be unable to satisfy your complaint you are then able to contact them directly for arbitration only once this complaints procedure has been exhausted. This is a free to use service, and Stanford Grey must abide by their decision.
Last updated at 3:07 PM 31/10/2017 by allAgents

Awards won by Stanford Grey, Gatwick RH6 0PA



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Stanford Grey

Branch - Crawley, Gatwick, RH6