100% sales valuation accuracy
0% sales fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Dec 19,2018
Dec 19,2018
2
people found
this helpful
this helpful
I wrote to Austin & Wyatt 2 weeks ago regarding a complaint, Still no response.
Below is the email I sent:
From: Christian Bentley
Date: Wed, 5 Dec 2018, 17:18
Subject: Re: Flat 3a Lennox Mansions - Works
To:, , Daniel Letzer
Chantelle,
Please check your online portal which was explained - "all issues will be tracked and monitored from point of upload"
This is to prevent when your staff leave your organisation there is no short fall.
Below is one of the threads from year or so ago...
Again I must highlight, on the 2017 and 2018 house inspection a list was provided and reminded. This year I recommend to the lady which came round. I was home for a matter of weeks during your contractors working hours. So the day or so work can be very easily completed.
Months have gone by since this year's inspection. We have not received even ONE inbound call or correspondence from your business.
I do not understand why someone which has no affiliation with your company can quite simply get the work completed with one call.
When you have mentioned the process is:
Raise on online portal
Arrange for contractors to quote
Ask permission from landlady
Arrange for contractor to complete work
Job done
I can't stand this lack of professionalism from a prestigious company like yours.
We do everything in our power to be a good tenant with minimal hassle. Our only concern is for our home which we love, to be well looked after and maintained.
The work which was agreed to be completed before we move in, had still not been done.
Please can you suggest a date for the work which has already been approved to be completed.
I look forward to hearing from you.
Yours sincerely,"
Please do NOT use this company or Countrywide (maintenance)
Below is the email I sent:
From: Christian Bentley
Date: Wed, 5 Dec 2018, 17:18
Subject: Re: Flat 3a Lennox Mansions - Works
To:
Chantelle,
Please check your online portal which was explained - "all issues will be tracked and monitored from point of upload"
This is to prevent when your staff leave your organisation there is no short fall.
Below is one of the threads from year or so ago...
Again I must highlight, on the 2017 and 2018 house inspection a list was provided and reminded. This year I recommend to the lady which came round. I was home for a matter of weeks during your contractors working hours. So the day or so work can be very easily completed.
Months have gone by since this year's inspection. We have not received even ONE inbound call or correspondence from your business.
I do not understand why someone which has no affiliation with your company can quite simply get the work completed with one call.
When you have mentioned the process is:
Raise on online portal
Arrange for contractors to quote
Ask permission from landlady
Arrange for contractor to complete work
Job done
I can't stand this lack of professionalism from a prestigious company like yours.
We do everything in our power to be a good tenant with minimal hassle. Our only concern is for our home which we love, to be well looked after and maintained.
The work which was agreed to be completed before we move in, had still not been done.
Please can you suggest a date for the work which has already been approved to be completed.
I look forward to hearing from you.
Yours sincerely,"
Please do NOT use this company or Countrywide (maintenance)
Comment on agent fees
The worst experience I have ever had with any business
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
3rd Feb 2021
reviewed by 'Rachael'
19th Dec 2018
reviewed by 'Christian'
30th Sep 2018
reviewed by 'Kev'
Opening Hours
Address
Austin & Wyatt
5 Clarendon Road
Southsea,Portsmouth
Hampshire
PO5 2DU
023 9239 5080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 03,2021
Feb 03,2021
2
people found
this helpful
this helpful
Poor communication, made offers via the lettings team and never informed if they were successful or not.
No follow ups to keep us up to date so we we elsewhere and secured a property in 48 hours....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 19,2018
Dec 19,2018
2
people found
this helpful
this helpful
I wrote to Austin & Wyatt 2 weeks ago regarding a complaint, Still no response.
Below is the email I sent:
From: Christian Bentley
Date: Wed, 5 Dec 2018, 17:18
Subject: Re: Flat 3a Lennox Mansions - Works
To: , read full review
Comment on agent fees
The worst experience I have ever had with any business
Was this helpful?
Yes
Yes
Sep 30,2018
Sep 30,2018
1
people found
this helpful
this helpful
From June to September 2018 I had 4 to 6 viewings. Feedback on those viewings was rare as was any general feedback.
To add insult to injury, they admitted their performance was poor but still held me to 2 weeks notice unless I took them as joint agents. One ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
