0% lettings valuation accuracy
33% lettings fee satisfaction
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Dec 18,2018
Dec 18,2018
1
people found
this helpful
this helpful
Rented with this company 3 years ago, when we were living at the property we had nothing but issues. Mice and rats infesting all the main living areas and just no care taken in the up keep of the flat before we moved in. We also were burgled during our time there, the invader had let themselves in with a set of keys. Let it direct use security keys which means no locksmith will cut a set unless they have express permission from the landlord. When we went to them for some answers they completely went on the defensive. The owner of let it direct was also the landlord for the property we rented. We demanded to meet with him, he avoided us at all costs, Joanne who I can see from previous comments on here is still working there, was not sympathetic to our case at all and had a "tough shit" outlook on what happened. One of the handymen told us that only us and the landlord would have keys to property so my belief is that someone associated with let it direct robbed us. However we did not have the money or the time to take this through court. Please beware if you are considering going with these guys.
Comment on agent fees
Agency fees in London are a joke anyway
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Latest Reviews
18th Dec 2018
reviewed by 'Charlie'
11th Oct 2018
reviewed by 'CF'
26th Sep 2017
reviewed by 'Rachael'
Opening Hours
Address
Let it Direct
113 Hoe Street
Walthamstow,London
Greater London
E17 4RX
020 8509 2150
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £850 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dec 18,2018
Dec 18,2018
1
people found
this helpful
this helpful
Rented with this company 3 years ago, when we were living at the property we had nothing but issues. Mice and rats infesting all the main living areas and just no care taken in the up keep of the flat before we moved in. We also ...
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Comment on agent fees
Agency fees in London are a joke anyway
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Jan 21, 2019
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(1)
Dear Charlie,
I am sorry to hear that you had issues at the property that you rented from us. We take every report of pest activity very seriously, hence we use specialist contractors to deal with these matters professionally.
In regards to the alleged burglary at the property, this was taken very seriously at the time, and dealt with accordingly with the Police. I do not appreciate the accusation you are making now, and suggest you follow this allegation up with the Police yourself.
Yo ...
Oct 11,2018
Oct 11,2018
1
people found
this helpful
this helpful
Avoid at any cost.Hands down the worst agent I have had to deal with. Do not believe a word they say. Illegal , dishonest trading practices. Do not pay any reservation fee before meeting the landlord( they insist it is to have a point of ...
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Nov 09, 2018
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I was told that my offer had been accepted, the holding deposit is to take the property off the market and meeting with the landlord is so that I have a point of contact. A deposit of £500 was then taken. I was then told the landlord is flying out and can't meet me. During this time I couldn't take up other properties in case the landlord accepts and I had to withdraw. The landlord then came back and arranged a meeting a week later. The day after I was told- he is meeting with another tenant wh ...
Nov 04,2017
Nov 04,2017
3
people found
this helpful
this helpful
Walthamstow council Environmental Health department have forced them to repair some of their properties. Stay away from Let it Direct....
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Comment on agent fees
The fees and the are agent is untrustworthy.
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Oct 30, 2018
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(1)
Dear Dan,
I can confirm we have never been forced to repair any of our properties by the Council.
If you would like to provide me with further details, I would be happy to investigate the situation for you.
Please contact me directly.
Joanne McGuinness, Office Manager ...
Sep 26,2017
Sep 26,2017
3
people found
this helpful
this helpful
Let It Direct are hands down the worst letting agency we have ever used. Their lack of communication and lack of responsibility is shocking to say the least. Over the course of the tenancy, we have never dealt with such unprofessional people. Management is conveniently ...
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Nov 08, 2018
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(1)
Dear Rachael,
I apologise if you feel the communication from the team was inadequate at times.
Prior to the start of your tenancy, you met with the property manager whose number you were given on the day you signed your tenancy, along with my contact details.
You were advised to contact us if you ever felt you were not receiving the level of service you should have been receiving from Let it Direct.
We strive to provide the highest level of service to our tenants, and I would be happ ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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I am sorry to hear that you had issues at the property that you rented from us. We take every report of pest activity very seriously, hence we use specialist contractors to deal with these matters professionally.
In regards to the alleged burglary at the property, this was taken very seriously at the time, and dealt with accordingly with the Police. I do not appreciate the accusation you are making now, and suggest you follow this allegation up with the Police yourself.
You were also advised at the time of the alleged incident that we do not cover contents insurance, and this is the responsibility of the tenant. If you chose not to pursue it with the Police, then this was the choice you made.
Also, alternative accommodations were offered to you at that time to make you feel more comfortable, which you declined. So you were dealt with appropriately at the time.
Joanne McGuinness, Office Manager