From the start the approach was different. Nick really listened to my objectives and worked a plan around them to deliver a result within the required time frame. At all times he represented my interests, acted on my behalf as his client, regularly reviewed progress, kept me informed re the market place and activity, and gave me his informed view whilst still recognising and respecting my feelings. He had patience, empathy, knowledge and professionalism. I would recommend Nick and his firm to anyone involved in a house transaction....I think they\'ll find the experience different and, unsurprisingly, perhaps also the outcome.