Quite possibly the worst letting agents I have ever had the displeasure of dealing with. I don\'t even know where to begin. Of course during the period of searching and viewing the properties they were all sweetness and light, encouraging and attentive. That was until we\'d signed the contract and handed over the money. From then on the experience was a complete nightmare. Countless repairs needed doing in the property, including broken furniture, problems with windows etc. To get anything done required at least 3 weeks worth of phone calls and visits to the office. The secretary/admin assistant is completely useless. Every time I went in she wrote down the problem on some scrap of paper which she subsequently lost as she had no record of it the next time we went in. They treated us with contempt as though we were difficult tenants, even though what we were asking for was completely normal and necessary. When an issue arose requiring the approval of the landlord, we went into the office every day for about a month and were told repeatedly that they were unable to contact him. When we finally came to vacate the property that\'s when they became really nasty. We were hit with a massive bill for work that we could have carried out ourselves. We were given no quote, rather the work was done without our knowledge. I suspect the men in the office, were they not working there, would be dealing in stolen cars. They remind me a little of some of the thugs in a typical English soap opera. The agency are now claiming that they no longer manage the property and we have had to raise a case with the Tenancy Deposit Scheme in order to retrieve any of the deposit. Would definitely NOT recommend this agency.
What agent could do to change your mind?
They would need to completely change their personalities or the staff in the office. They are incompetent and quite frankly rude and intimidating.