Sep 14,2012
By: 'Danny'
Sep 14,2012
15 people found
this helpful
Firstly I will start with quotes from the advert on rightmove for the property we wanted to view:

"The Express Estate Agency offers this ATTRACTIVELY PRICED PROPERTY to buyers who are in a position to buy relatively swiftly. This property has been PRICED to encourage a quicker than normal sale. "

"Early viewing is highly recommended due to the property being priced to encourage a quick sale. For further information please call our 24/7 Buyer Enquiry line."

The property was on for Offers In Excess Of £154,950.

We saw the property online and thought is was perfect. It was in our budget and being first time buyers with a mortgage in place etc it seemed this property was meant for us.

We rang the Express Estate Agency who where more than happy to book us a viewing a week later.

We viewed the house and fell in love with it. Got outside into the car and my fiance rang the Express Estate Agency and made an offer of £155,000.

An hour later and the phone rings. The vendor had declined our offer and was looking more at the £170,000 mark.

We where gutted, why put the property on at £154,950 when you want £170,000. We found this very misleading and quite embarrassing as well if we had offended the vendor with a bid miles away from what they want.

The advert clearly says the house is priced for a quick sale.

There is another house in the area we like priced the same but unfortunately it is on with the Express Estate Agency so we are not bothering as the situation will probably be the same with that one.

If these property\'s where priced at what they wanted we wouldn\'t have gone looking in the first place.

Obviously under hand estate agent games to lure people in to view houses.

Unethical and dishonest.
Was this helpful? Yes
By: Lee
Mar 12, 2013
Unethical and dishonest - 100% Correct. They know how much the vendor wants, they string people along and then try hard sales to increase they offer. I had pretty much the exact same situation as you. I really don't know how they can get a away with it.
By: HK
Jan 18, 2013
We are in the process of purchasing a property through EEA - the SSTC has gone on BUT the PRICE has risen in Excess of 5K more!

What a rubbish system and, flimsy reasons given for this - We are now living on a knife edge wondering if we are wasting our money for searches etc when we may be pushed aside if someone comes by with a higher offer - will not recommend EEA to anyone and, will definately spread the word no matter what the outcome is for our purchase

No other Estate agent we have dealt with have EVER done anything like this - how can people have faith in spending money when they feel like they are being hed at the edge of the cliff until contracts are exchanged, buying and selling property is stressful at any time - this certainly makes stress levels rise ! Not impressed at all.
By: HK
Jan 18, 2013
We are in the process of purchasing a property that is being sold through EEA - the SSTC has gone on BUT - the Offers in excess price has risen! We are mortified at this practice - we are keeping our fingers crossed that the purchase goes through without wasting our money on searches etc for this property that we want to buy - not impressed at all at this added stress !
By: Quinn
Nov 29, 2012
Hmm, we are currently considering going with EEA, and where looking on the net to find more info about them..

reviews can some times be miss leading as you never know if the good ones are slef posted or the bad ones just sour grapes.

HOWEVER the above response to Danny's post has come from EEA themselves, and is totaly contradictory to what they told me yesterday when they came around to assess my property.

According to EEA the price they advertise is delibrately low in order to attract buyers, and they have no intention of selling at that price, they ask what your minimum price will be then knock 20% off and ask for offers in exess of that price,

personaly i dont have a problem with that as at the end of the day the seller or buyer themselves decide if they want to procceed and both can see what is being sold and what its worth to them.

but outright lies as EEA has posted above i do have a problem with, and if they are going to lie like that over the most important apect of thier business model, i cant see how they can be trusted in any other aspect of my dealings with them, needless to say their attempt at trying to minimise the damage caused by a negative review with lies has helped me decide to go elsewhere and give this company a wide wide birth..
By: Express Customer Care Team
Sep 27, 2012
We are very sorry that there was some confusion around this property's marketing price. Our pricing policy is simply based upon achieving maximum value for our customers in the timescales that suit them. It appears that in this instance our client might of adjusted their desired figure without informing us. When this occasionally happens prices are increased to reflect the new figure. Whilst we vigorously adhere to all of our legal and regulatory code of practice, we do apologise for any inconvenience or problems this may have caused you. Warm regards, the Express Estate Agency.

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