“Terrible experience from start to finish...”
1 Star Review
Dec 11,2018
By:
'Narbonne'
Dec 11,2018
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Rent PCM: £2800
Would you recommend?: No
Postcode: SW4
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Rent PCM: £2800
Postcode: SW4
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people found
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Portico have been the worse lettings management company I've ever experienced in 10 years of renting in London. Here are a few reasons why:
No inventory when checking in, despite requesting. On check out, they produce the previous tenants inventory from 3 years ago and tried to dispute the damage within the property based on this, delaying the release of the deposit by 3 months and requiring the TCS's involvement.
Taking over 3 months to resolve a lack of pressure in the shower.
Not showing up on check in day with the keys as agreed and requiring the tenants to visit the office to collect them.
Non responsive to emails and calls about multiple issues in the house for months on end, ultimately requiring us to contact the landlord directly to speak to Portico on our behalf despite them paying Portico to manage the property.
Comment on agent fees
More transparent on where the fee's are being spent as it clearly isn't on competent staff.
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