My daughter arranged to share a flat with 3 friends and I was involved with the tenancy arrangement as her guarantor.
The procedure of obtaining references for all students and guarantors proved to be lengthy and detailed - that is the system and eventually all was finalised.
Throughout the procedure Kristjan was unfailingly polite and efficient even though he was probably tearing his hair out when requesting details / documents etc. with time running out and lack of response from us.
My daughter starts her tenancy tomorrow and , from what I have seen so far,we have an agent who will prove to be very good if any problems arise over the next year.