We walked in on a Saturday morning very desperate to find somewhere to rent in Croydon, and Diane was really helpful. Luckily between us we managed to identify a suitable property and we were lucky enough to be able to view it straight away, and another agent (Josh) came to collect us and take us there which saved us a lot of hassle. We decided straight away upon the viewing that we wanted the property and Diane was very efficient about getting the paperwork sorted as soon as we returned to the office. All in all a very straight forward process for us and it worked out really well timing wise, which Diane helped to ensure. Townend\'s use of electronic contracts is particularly good as it speeds up the process massively. Their fees aren\'t cheap but we felt the level of service made up for this.