Ed has been very responsive, both on the phone and e-mail. He is polite, well presented and professional and seems effective at selling the properties to prospective tenants. Tenants have been found quickly and checks seem to be thorough. I have not put excellent as the tenancies have hardly started, so I expect the level of service to remain high. I have also dealt with Jibby, who is equally very responsive. One general gripe about the company was getting put through on the phone to the right person to deal with specific issues. That said, once I flagged this up with LT they were quick to resolve.