Have had my property with this Agent for ten years and trusted that they would do a good job. The properties has been let at well below market rates and remains so for several years despite repeated requests to have the rent increased.
It is not clear why this has been the case.
No reason has yet been given as to why. The agent appears to have had the interest of the tenant uppermost in their priorities.
They provide no standard condition monitoring for the properties and do not take much notice of rent review periods.
The inventory control has been poor and several items missing.
Work carried out by Tradesmen are not monitored for quality.
It is clear that until recently they have had little or no interest in Lettings and has only adopted this since the lack of lending has not seen the expected up turn in Property Sales.
It is clear that this agent is not a Lettings specialist.
When they discovered that I had begin to notice how poorly they sought to manage my properties - they then engaged into a systematic campaign to obfuscate their evident incompetence - by bullying me into repair work which was not affordable [which they also clearly take a cut from].
I have never had any 3rd Party invoice for work done and it is clear that work which has been paid for was not carried out or carried poorly.
When demising tenants left - much of the damage incurred was not taken account until the they had had their deposit returned at which point I was bullied into replacing.
WB then openly said they would not support any retention of deposit despite insisting that the damage costs were necessary.
There are a number of other similar and egregious incompetences which can not just be put down to "incompetence" and I will be forced to pursue a serious complaint to have these anomalies resolved.
I would strongly urge others to use others to find Lettings specialists.
What agent could do to change your mind?
To compensate me for the losses incurred on the under valuing of rental valuation which is still occurring because of the low start points.
To start a systematic regime of condition reporting.
To reduce there management rates to take account of the obvious incompetences.