“Poor start, great finish!...”
4 Star Review
Dec 05,2018
By:
'Tom'
Dec 05,2018
Branch: Peterborough, 729 Lincoln Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: PE1
Branch: Peterborough, 729 Lincoln Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: PE1
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A very shaky start after receiving a particularly disengaged flat viewing from a chap who clearly had better things to do, followed by an unpleasant verbal exchange upon collection of keys on my move-in day, because extra charges for parking had not been made clear to me up until this point.
Unfortunately, the blame was largely laid on my shoulders for apparently misinterpreting the advert âparking availableâ to mean the property had parking, whereas I was supposed to interpret this (without any clarification from a Northwood representative) to in fact mean âparking is available upon application for an additional monthly feeâ. I was forced to pay the additional fee having considered the fact I had a van full of belongings parked outside ready to move!
However, to give them their due, after these initial exchanges I have been very pleasantly surprised with Northwood. They later called and offered me the parking for half the standard monthly cost which I was very pleased with.
I have rented over 8 different properties over the past 10 years and I have to say I have my guard up with agents after a few too many poor experiences, especially when it comes to fees and charges. Northwood, however, were very reasonable and transparent with their charges, and very clear with their check in and check out procedures. I had a few issues whilst in the flat including a jammed front door lock and an under-floor water leak, and each was dealt with swiftly and the team kept me well informed. It was refreshing also to not have an agent attempt to immediately place blame on the tenant for any issues (usually the first port of call in my experience).
What I particularly appreciated above all was the email I received before leaving the property, with detailed advice on ways to mitigate charges being taken from your deposit. I have often speculated on this being a good potential earner for landlords/agents (or at least to cover upkeep costs) and have had very poor experiences in the past. It was clear that this was not the case for Northwood which I hugely appreciated, and sure enough, after following the advice my full deposit was returned.
Overall, I was very pleased with Northwood and would happily recommend them.
Comment on agent fees
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