Absolutely awful service!! Everything was our fault, when actually i had lots of proof that it was their mistake, if it wasnt for the fact that i did not want to make a huge issue, i could have taken them to court and won. Rude and incompetant staff who think its difficult to deal with students. Would never recommend anyone to use them!
What agent could do to change your mind?
Be more polite, less defensive and admit when they make a cock up