1 Star Review
Dec 03,2018
By:
'Hariold'
Dec 03,2018
Branch: Ivybridge, 11 Glanvilles Road, Glanvilles Mill
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PL2
Branch: Ivybridge, 11 Glanvilles Road, Glanvilles Mill
Sales (as a Vendor)
Postcode: PL2
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people found
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Our experience of selling a property through Connells was a bad one. During the process we raised a complaint. The complaint was acknowledged but never dealt with, as had been indicated, before completion. After completion the complaint was still not addressed and Connells failed to follow its' "complaints procedure". Eventually, Connells acknowledge errors had been made. An apology followed and some financial compensation. It was, however, like getting blood out of a stone. Very disappointing.
Comment on agent fees
The fees were typical. However, if the high street agent is to survive the challenge presented by the internet, we would suggest they need to deliver something of "value"; such as excellent service. Since that "value" was missing, the fee charged was too much.
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