Canary Wharf and Docklands, Canary Wharf, E14
4.8/5, 1068 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction

Property Features

Visit our website - www.alexneil.com

“Perfect property...”

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Nov 29,2018
Minithumbup
By: 'Natalia'
Nov 29,2018
1 people found
this helpful
Do Yeon is a superstar! He is responsive and caring. He replied to my enquiry in an hour and booked me a viewing to see the right property. He was waiting for me at the building entrance in cold weather to greet me and gave me a warm welcome. I put an offer on the first property he had found me and it was accepted. Everything went smoothly. I'd give him ten stars if there was an option.
Comment on agent fees
Good
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By: Alex Neil Estate Agents
Nov 29, 2018
Dear Natalia P,

Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future.

Best regards,
Alex Neil Estate Agents

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Latest Reviews

View all Reviews 1068
Featured Review
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reviewed by 'Martin Durrant'
“Michelle and Alan in the sales progression team did a sterling job in helping to maintain a direct line of ......”
Featured Review
a
reviewed by 'Bakr'
“Maciej was really helpful in the process of helping my find a suitable property that met my requirement. Really happy ......”
Featured Review
a
reviewed by 'Iain'
“I have used Alex Neil since moving to Australia in 2008 They have managed property exceptionally well with all maintenance issues ......”
Featured Review
a
reviewed by 'Prostek'
“The team at Alex Neil were terrific, helped me from the best start when looking for a property, to finally ......”
Featured Review
a
reviewed by 'Roger'
“This was a difficult house sale but for legal reasons outside Alex Neil's control. The viewing process went smoothly, with ......”
4th Sep 2021
reviewed by 'Nick'
“I am very happy to have the opportunity to say thank you so much to Vasana-Lee for her amazing customer ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf

E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £32,900 £850,000
Lettings 91% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
106 3 532 21 167 2 215 6 12 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
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Alex Neil Estate Agents Branches (view all )
Bow and Bethnal Green, E3
Canary Wharf and Docklands, E14
Chislehurst and Bromley, BR7
Rotherhithe and Bermondsey, SE16
Featured Review
a

“Michelle and Alan in the sales progression te......”

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May 10,2021
Minithumbup
By: 'Martin Durrant'
May 10,2021
1 people found
this helpful
Michelle and Alan in the sales progression team did a sterling job in helping to maintain a direct line of communication with the buyer through what was a complicated convenyancing transaction due to it involving sale of leasehold as well as freehold. Always quick to ...
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By: Alex Neil Estate Agents
May 10, 2021
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Dear Martin, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Featured Review
a

“Great Service from Maciej...”

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Dec 01,2020
Minithumbup
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Maciej
By: 'Bakr'
Dec 01,2020
1 people found
this helpful
Maciej was really helpful in the process of helping my find a suitable property that met my requirement. Really happy with the service...
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By: Alex Neil Estate Agents
Dec 01, 2020
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Dear Bakr Hussain, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...
Featured Review
a

“I have used Alex Neil since moving to Austral......”

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Nov 23,2020
Minithumbup
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Rabeya
By: 'Iain'
Nov 23,2020
1 people found
this helpful
I have used Alex Neil since moving to Australia in 2008 They have managed property exceptionally well with all maintenance issues and we only had less than week vacancy during the whole period with tenants staying a couple years each time. They are now managing the ...
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By: Alex Neil Estate Agents
Nov 23, 2020
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Dear Iain, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...
Featured Review
a

“The team at Alex Neil were terrific, helped m......”

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Nov 19,2020
Minithumbup
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Maciej
Staff profile picture
Hannah
By: 'Prostek'
Nov 19,2020
1 people found
this helpful
The team at Alex Neil were terrific, helped me from the best start when looking for a property, to finally finding my dream home. Hannah was available and very flexible when arranging viewings and Magic was very transparent and helpful. Will recommend to anyone...
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By: Alex Neil Estate Agents
Nov 19, 2020
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Dear Prostek G, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Featured Review
a

“Great sales progression...”

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Apr 20,2021
Minithumbup
By: 'Roger'
Apr 20,2021
1 people found
this helpful
This was a difficult house sale but for legal reasons outside Alex Neil's control. The viewing process went smoothly, with very good support from the agents concerned. The difficulties started later but Alex Neil's Head of Sales Progression, Michelle Holford, took a very proactive role ...
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By: Alex Neil Estate Agents
Apr 20, 2021
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Dear Roger. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Thanks so much to Vasana-Lee for her amazing customer service......”

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Sep 04,2021
Minithumbup
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Vasana-Lee
By: 'Nick'
Sep 04,2021
1 people found
this helpful
I am very happy to have the opportunity to say thank you so much to Vasana-Lee for her amazing customer service and assistance. She has a rare quality of being extremely professional but friendly and empathetic at the same time. Great service like this is ...
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By: Alex Neil Estate Agents
Sep 04, 2021
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Dear Nick, Thank you for taking time out to leave your positive feedback about the service provided by our team. We were very pleased to read your comments and we wish you all the best for the future. Best regards, Alex Neil Estate Agents ...

“Outstanding. Michelle in the resale team act......”

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Jul 01,2021
Minithumbup
By: 'Helen'
Jul 01,2021
1 people found
this helpful
Outstanding. Michelle in the resale team acted on my behalf in the most professional manner any client could hope for. Her dedication, patience and expertise are second to none. She helped me through a particularly complex transaction and her commitment and energy never waivered. I ...
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By: Alex Neil Estate Agents
Jul 01, 2021
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Dear Helen, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Amazing patience, understanding and putting u......”

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Jun 30,2021
Minithumbup
Staff profile picture
Maciej
By: 'Nitin'
Jun 30,2021
1 people found
this helpful
Amazing patience, understanding and putting us as the customer first. Always on hand to clarify issues/concerns and provide advice and guidance on a number of queries. Our stakeholders at Alex Neil made this process easier, more comfortable and reassuring due to their proactivity !...
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By: Alex Neil Estate Agents
Jul 01, 2021
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Dear Nitin, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Property sale...”

Share on :
May 06,2021
Minithumbup
By: 'ronnieelm'
May 06,2021
0 people found
this helpful
Very professional and responsive throughout the sale process. would be happy to use again if the opportunity arose. Thank you...
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By: Alex Neil Estate Agents
May 07, 2021
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Dear ronnieelm, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Staff were helpful and they did their job...”

Share on :
Apr 02,2021
Minithumbup
Staff profile picture
Hannah
By: 'ANK'
Apr 02,2021
1 people found
this helpful
Alex Neil's staff were helpful and they did their jobs. Head of Sales progression (M.H) was particularly helpful to deal with a not so professional conviencying solicitor...
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By: Alex Neil Estate Agents
Apr 06, 2021
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Dear ANK, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Best agents ever...”

Share on :
Mar 01,2021
Minithumbup
By: 'Abdulk'
Mar 01,2021
1 people found
this helpful
When I called Alex neil a couple of times, every time they answered they always showed a very welcoming feeling. They answered all my questions. I will definelty recommend this agent. Especially Harry and Carl, they are the best....
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
Mar 02, 2021
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Dear Abdulk. Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Best agents ever...”

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Mar 01,2021
Minithumbup
By: 'Abdulk'
Mar 01,2021
0 people found
this helpful
When I called Alex neil a couple of times, every time they answered they always showed a very welcoming feeling. They answered all my questions. I will definelty recommend this agent. Especially Harry and Carl, they are the best....
read full review
Comment on agent fees
Good
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By: Alex Neil Estate Agents
May 10, 2021
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Dear Abdulk. Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great customer service provided by Sandeep who talked me step by step through the process and was always available for any questions. Jacqui Boakye...”

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Mar 01,2021
Minithumbup
Staff profile picture
Hannah
Staff profile picture
Maciej
By: 'Kiran'
Mar 01,2021
1 people found
this helpful
Very friendly and through throughout the process unfortunately property was not for me but would use them again thanks kiran Patel...
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By: Alex Neil Estate Agents
May 10, 2021
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Dear Kiran, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very pleasant and nice...”

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Mar 01,2021
Minithumbup
Staff profile picture
Hannah
By: 'Anne'
Mar 01,2021
1 people found
this helpful
She is was very nice and available to help. I would recomend to other people. In the future i would like to be talk to her again....
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
May 10, 2021
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Dear Anne, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“verry good im happy thta ive got to see this young man...”

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Mar 01,2021
Minithumbup
Staff profile picture
Maciej
By: 'teresa'
Mar 01,2021
1 people found
this helpful
im fully satisied with the service provided by this company. a massive thanks to Abul who helped me with the process. and found me good place. He was so profession ans very friendly and also very easy to communicate with. ao thank you for helpping ...
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By: Alex Neil Estate Agents
May 10, 2021
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Dear Teresa, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I was dealing with Sufaida and she was great ......”

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Feb 08,2021
Minithumbup
Staff profile picture
Sufaida
By: 'Anna'
Feb 08,2021
1 people found
this helpful
I was dealing with Sufaida and she was great and very helpful. She is looking after the property I rent and always provides an excellent service and tries to sort any issues I might have. Thank you for your hard work....
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By: Alex Neil Estate Agents
Feb 08, 2021
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Dear Anna. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Michelle at Alex Neil did the right thing by ......”

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Jan 31,2021
Minithumbup
By: 'Douglas Clark'
Jan 31,2021
1 people found
this helpful
Michelle at Alex Neil did the right thing by me even after my house purchase fell through! To help the new buyer she creatively thought to approach me for the searches and survey I had recently done. The new buyer purchased them off me to ...
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By: Alex Neil Estate Agents
Feb 01, 2021
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Dear Douglas. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Great job team. From valuation to sale, flawl......”

Share on :
Oct 14,2020
Minithumbup
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Matteo
Staff profile picture
Hannah
By: 'Paul'
Oct 14,2020
1 people found
this helpful
Great job team. From valuation to sale, flawless. Matteo did amazingly well at the valuation and Hannah and the team took over and sold my property in record time! Keep up the good work guys!!...
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By: Alex Neil Estate Agents
Oct 14, 2020
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Dear Paul. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I can only say all the best about Stuart! He ......”

Share on :
Oct 08,2020
Minithumbup
By: 'Nika'
Oct 08,2020
1 people found
this helpful
I can only say all the best about Stuart! He was very professional, polite and friendly, very patient and flexible. He helped me find the flat according to my criteria and promptly answered all my questions! Thank you Stuart!...
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By: Alex Neil Estate Agents
Oct 09, 2020
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Dear Nika. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“We recently sold our property through Alex Ne......”

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Oct 02,2020
Minithumbup
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Maciej
By: 'Phillip'
Oct 02,2020
1 people found
this helpful
We recently sold our property through Alex Neil. Maciej Skalski Provided an excellent service. Pro-active from the start and always returning our calls without delay. I would thoroughly recommend using their services. Thank you Maciej!...
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By: Alex Neil Estate Agents
Oct 05, 2020
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Dear Phillip, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Pleasant experience overall...”

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Oct 02,2020
Minithumbup
By: 'Manohar'
Oct 02,2020
1 people found
this helpful
Stuart was very patient, helpful and answered all our questions in details. Was kind enough to arrange multiple viewing in short notice and kept informed on progress on availability of flats matching criteria all the time. Would absolutely recommend him....
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Oct 05, 2020
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Dear Manohar, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“This was a wonderful experience, Stuart helpe......”

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Sep 24,2020
Minithumbdown
By: 'Hala'
Sep 24,2020
1 people found
this helpful
This was a wonderful experience, Stuart helped me find the perfect home and was very flexible with my schedule. Alex Neil have wonderful properties, but the agents really help above and beyond. I would recommend working with Stuart Cavanagh as he is very considerate and ...
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By: Alex Neil Estate Agents
Sep 24, 2020
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Dear Hala. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very pleased with the service provided from H......”

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Sep 21,2020
Minithumbup
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Maciej
Staff profile picture
Hannah
By: 'Su'
Sep 21,2020
1 people found
this helpful
Very pleased with the service provided from Hannah and Maciej. Both helped me find my dream home ! Canary Wharf office worked really hard for me...
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By: Alex Neil Estate Agents
Sep 22, 2020
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Dear Su Zang, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Want to thank Stuart for finding us our renta......”

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Sep 21,2020
Minithumbup
By: 'Raj'
Sep 21,2020
1 people found
this helpful
Want to thank Stuart for finding us our rental property and would definitely be using his service in the future....
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By: Alex Neil Estate Agents
Sep 21, 2020
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Dear Raj, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Hannah was a very pleasant young lady. Very p......”

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Sep 18,2020
Minithumbup
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Hannah
By: 'Emma'
Sep 18,2020
1 people found
this helpful
Hannah was a very pleasant young lady. Very professional, showed me everything I needed to see and answered all my questions. Hannah was very approachable and put me at ease with this big decision of finding a place to live. I would definitely like to ...
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By: Alex Neil Estate Agents
Sep 18, 2020
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Dear Emma. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Very pleased with Stuart and his professional......”

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Sep 18,2020
Minithumbup
By: 'Ruth'
Sep 18,2020
1 people found
this helpful
Very pleased with Stuart and his professional throughout our search for a rental property. He listened to our requirements and he found us a great property and we love living here. Would use Stuart again....
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By: Alex Neil Estate Agents
Sep 21, 2020
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Dear Ruth, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Couldn't recommend Stuart enough for his assi......”

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Sep 18,2020
Minithumbup
By: 'jodie'
Sep 18,2020
1 people found
this helpful
Couldn't recommend Stuart enough for his assistance in selling my property. Very approachable and professional, amazing communication and service all throughout the process....
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By: Alex Neil Estate Agents
Sep 21, 2020
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Dear Jodie, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Help and professional service provided by Har......”

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Sep 11,2020
Minithumbup
By: 'Jacky'
Sep 11,2020
1 people found
this helpful
Help and professional service provided by Harry. Efficient communications with the seller through him. We got deal agreed in just two days....
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By: Alex Neil Estate Agents
Sep 14, 2020
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Dear Jacky, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing service from Harry and Maciej in the ......”

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Aug 31,2020
Minithumbup
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Maciej
By: 'Chou'
Aug 31,2020
1 people found
this helpful
Amazing service from Harry and Maciej in the Canary Wharf branch. Very pleased I was able to go under offer in under 1 week....
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By: Alex Neil Estate Agents
Sep 02, 2020
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Dear Chou, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Very quick and no hassle. Appreciate the supp......”

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Aug 03,2020
Minithumbup
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Maciej
By: 'Bakr'
Aug 03,2020
1 people found
this helpful
Very quick and no hassle. Appreciate the support and guidance provided by Maciej through this tough time. Will definitely be using Alex Neil agents again....
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By: Alex Neil Estate Agents
Aug 03, 2020
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Dear Bakr. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo
(128)
Staff picture Lucia
(24)
Staff picture Maciej
(77)
Staff picture Rebecca
(70)
Staff picture Rabeya
Staff picture Hannah
(7)
Staff picture Vasana-Lee
Staff picture Lauren
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Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 1:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 1:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 1:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 11:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 1:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 1:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 4:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:11 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf and Docklands, Canary Wharf, E14

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