1 Star Review
Nov 28,2018
By:
'Carrie'
Nov 28,2018
Branch: Cardiff, 93 Wyeverne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 93 Wyeverne Road
Lettings (as a Tenant)
Postcode: CF24
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Absolutely terrible estate agents. Left the house in a terrible state when we moved in, had clearly not cleaned. There was sick up the walls, toenail clippings on bathroom floor, dirty socks under beds, broken or missing parts of beds and all other furniture and then we found a dead mouse by the fridge!!
It has been 3 months now and we have requested they fix a leak in the upstairs bedroom and they are doing nothing. They are slow to fix everything, and insist on you sending an email to them before calling them about your issue, even if it is as pressing as a leaking roof!
The service is shocking. They are rude on the phone and assume because you are students that you don't know anything.
I am absolutely appalled by this estate agents and how they have dealt with us as paying customers.
Comment on agent fees
£90 for agency fee, we were made to pay in cash, so this is a little concerning in regards to tax evasion. I will be reporting them after my tenancy with them ends.
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