“Disgracefully handled deposit return...”
1 Star Review
Nov 26,2018
By:
'BH41'
Nov 26,2018
Branch: Stockport, 221 hall street
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: No
Postcode: SK14
Branch: Stockport, 221 hall street
Lettings (as a Tenant)
Rent PCM: £475
Postcode: SK14
6
people found
this helpful
9 weeks have passed since I vacated one of the properties that HEA reside over, and I have still yet to see my deposit. Proof of final bill payments was sent across promptly and confirmed by the staff there but not a single word on my deposit return.
Been told several stories at this point over the 9 weeks; ranging from "deposit has been transferred" to "It'll be in your account this week" - Obviously none have come to fruition.
I wouldn't mind if there was a dispute of some kind, but there isn't. The Landlord has confirmed that there is nothing wrong and the staff have also confirmed this.
They never call back when they say they will, they rarely respond to emails, and they routinely dodge incoming calls.
I can't speak for sales, but the lettings side is by far the worst I've ever dealt with. General advice for anyone thinking of letting from them is to stay away.
6
people found
this helpful
Was this helpful?
Yes