When I viewed the flat it was not mentioned that there was a severe leak in the roof. Peter then lied to me on several occasions about why essential repair work had not taken place. I was told to report the damage to the council myself and ask them to put pressure on the landlord - I would have thought that given the large amount of money both I and the landlord pay Ellis & Co they would have carried out this task themselves.
A workman held the letting agents copy of the door keys for months. The lettings agent were not aware of this as they had not kept tracks of the whereabouts of said keys.
The boiler needed to be condemned - as soon as I started to use it it leaked carbon monoxide. When it was repaired the plumber who the agents contracted did not attach the gas pipe to the meter correctly, so as soon as winter hit and I turned the heating on there was a major gas leak.
The plumber had been told to let himself into the flat to fix the meter. He did not ring the doorbell. He was given information from the letting agent that the water tank was in my upstairs neighbour\'s flat and that she was \'always in\' so no need to contact her. The plumber then started to carry out his work assuming this was the case, but not realsing that the neighbour was in Canada for months. Access to her flat then proved to be an absolute nightmare for which I had to take time off work - Ellis & Co did not help with this problem at all.
I will NEVER recommend Ellis & Co to anyone, nor will I have anything to do with them ever again.
The 2 neighbours either side of the flat I rented also commented on the unprofessional nature of the company and how patronising and untrustworthy the lettings manager is - they both chose to have their flats managed by another company because of this.
I have since been contacted by the agent on at least 2 occasions asking to write a review on this website. I wasn\'t going to bother as I was trying to put the past behind me, but the pressure to submit a review incensed me so much I felt I ought to.