“Lettings - DEPOSIT DEDUCTIONS BEWARE !!...”
1 Star Review
Nov 24,2018
By:
'Antony'
Nov 24,2018
Branch: Shrewsbury, Agriculture House, 5 Barker Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SY1
Branch: Shrewsbury, Agriculture House, 5 Barker Street
Lettings (as a Tenant)
Postcode: SY1
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people found
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I've been dealing with letting agents for 19 yrs and never had any deductions retained before. HB are without doubt the most unprofessional and dishonest.
They deducted monies totalling > £150 for cleaning and Council Tax at the end of the tenancy, despite the Council having reimbursed me for overpaying the tax when I left after giving the correct notice, which the "Protection" Service gave me back after deliberating for 2 months (& no doubt investing for extra interest !) saying HB 'had suffered no loss'. The cleaning deduction was a farce as the place was cleaner and tidier than when I moved in and despite the many photos I provided the amount was mostly retained by the "Protection" Service for HB. The repairs I reported on the Inventory when I moved in were ignored and I had to chase them and wait 6 mths to get them to do them, which they did. DO NOT TRUST THEM, THEY HAVE NO MORAL SCRUPLES AND LACK PROFESSIONAL STANDARDS, so much for the "protection" service !
Comment on agent fees
The fees were appropriate for a letting agent however they do as little as possible for those fees as any agent I have ever dealt with.
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