I think it\'s safe to say all letting agents are useless, but these ones stood out from the useless bunch. After taking our deposit on a place they realised it had already been let. Although it was promptly returned, this was obviously a massive inconvenience. When we were subsequently looking at other places, they were apparently unable to give us any reduction in their fees to reflect this, needless to say we didn\'t let with them in the end.
What agent could do to change your mind?
They could have been a lot more efficient to start with and failing that changed their agent fees to reflect problems and inconvenience caused.