I recently rented for a year with Knight frank in Highbury Stadium. I had heard bad things about them but thought they were just people having bad situations and it would not happen to me.
When I moved in there was a problem with the flat straight away as one of the doors would not lock, a security problem if I have ever seen one. I reported it straight away in a email and over the phone. It took Knight Frank 11 months before they came to fix the door and the only reason they came was because we cancelled our renewal with them as I refused to give them any more money.
The amount of times I would call Knight Frank up and leave a message on the answering machine, or with one of there staff, reference a problem with something, the toilet not flushing is one that springs to mind, and they would say they would return the call, and never did. They only started acting like landlords in the last few weeks of the tenancy but by then it was to late, i\'m sorry but returning emails in the last month does not make up for 11 months of neglect.
There were numerous occasions when someone would turn up at our door to fix something we had not reported as been a problem, the intercom been one of the things which worked fine until someone came in to "fix" it, they would just turn up unannounced with a key, knock twice, then unlock the door to let themselves in, not very nice if you are unprepared.
When I eventually spoke to one of the people working at Knight Frank, properly because the first person to answer got a mouthful rather than asking for someone, they said that someone had been in the last week to look at the door when we hadn\'t been in, they also said someone had been in to look at the transformer in one of the lights which was broken as well. Meaning they had been in twice in the last month without my knowledge, makes me wonder how many other times they had turned up and let themselves in.
It isn\'t just me that has had problems with them. The old lady who lives on the top floor had broken windows for five months.
They also turn the water off and send you an email when you can\'t use the toilet for a day, which is great at least you get a warning, but when you get the email at 18:00 at night after work and it\'s for the next day it does become a problem. The old lady who lived on the top floor was furious about this as she had a disabled husband who couldn\'t leave the flat easily so under 24 hours warning was unacceptable.
We have friends who live in the Stadium as well. They had a leek for months before someone came in to fix it, and they are not the only people to be reporting leaks through the top of the windows.
One of my friends is a nurse so when she is working nightshifts and comes back in the morning to find she can\'t use the toilet or have a shower before bed, she gets annoyed very quickly but Knight Frank just say there is nothing they can do.
They will say it is routine maintenance, well if it is routine then why leave it till the day before to say you can\'t use the toilet or water?
If anyone is thinking on becoming a tenant with Knight Frank I strongly recommend you look somewhere else. I also recommend you don\'t go to Highbury Stadium Square as everything keeps needing fixing and it is so expensive for what you get.
I was paying £1570 a month for a small one bedroom flat with balcony, now I am paying £1250 for a large luxury two bedroom flat with a stunning view and balcony 3 miles up the road, with the same security. They will say the flats are in high demand, they are not.
But if you are set on the Stadium as you are a die hard Arsenal fan, then do not use Knight Frank.
What agent could do to change your mind?
The agent could treat me like a person