Leaders
weybridge, Weybridge, KT13
3.8/5, 10 reviews
60% recommended
100% lettings valuation accuracy
75% lettings fee satisfaction



Property Features


“Appalling avoid at all costs...”

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Nov 23,2018
Minithumbdown
By: 'Andrew'
Nov 23,2018
13 people found
this helpful
Leaders are the worst agent i have ever had the experience of renting a property. From day one the communication , attitude of staff and responses were simply below par and at times unprofessional. we moved into our flat without being made aware of the check in and it was a state - we refused to sign the documentation and spent weeks trying to get basics sorted like light bulbs to - heating units hanging off walls fixed (we documented all with pictures and emails to them at the time|) after 6 months we cam to realize that two thirds of the underfloor heating did not work !! not ideal especially with kids and cold winters. we were never made aware before we rented and only found out when the landlord let it slip when delivering a small portable heater which is not acceptable or sufficient. we tried to look for resoluiton but simply leaders were not interested in the slightest. eventually we moved out on this premise early forcing them to concede it was unlivable which they even now are trying to make out was not the case - since they have moved another family in to the property and i wonder if they will have the same issue. throughout getting basics done has been a nightmare * is frankly useless either doesn't respond or half heartedly sends you a number to deal with issues yourself ( i have all the emails to prove it !!.. then on checkout we cleaned the property to a better standard than we received - even double checked and had it confirmed with * again all on email and now they are trying to take money from our deposit when we received the property in a worse condition but that was ok - it has taken weeks of chasing and at no stage have leaders been proactive i have literally had to email them daily to get answers. all in all appalling service, culture and company ..avoid them at all costs.
Comment on agent fees
fees were normal
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Opening Hours
Address

Leaders
28-30 High Street
Weybridge
Surrey
KT13 8AB
01932 858333

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 75% £1,100 £1,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 2 2 0 0 1 0 0 0
Areas covered
  • KT13
    KT14
    KT15
    KT16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TPOS
Latest Properties

“Maintenance Liaison by Larissa Tilley...”

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Jun 02,2021
Minithumbup
Larissa
By: 'Terence'
Jun 02,2021
0 people found
this helpful
Very efficient service by Larissa Tilley to a maintenance issue that had to be sorted out in a very speedy timeframe...
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By: Vikas Sharma
Apr 08, 2022
View all comments (1)
Had the opportunity to work with Larissa Tilley at Leaders and her responsiveness and promptness to support was truly amazing. She was very proactive and got us the right support in a matter of hours! Hats off and keep up the brilliance! ...

“A few issues arose this week with my property......”

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Oct 19,2020
Minithumbdown
Larissa
By: 'Mike'
Oct 19,2020
0 people found
this helpful
A few issues arose this week with my property relating to new Electrical Safety regulations coming into force from April 21 and an urgent plumbing repair. Both issues were dealt with expeditiously by Larissa of the Weybridge Office who sorted out a urgent plumbing repair callout, ...
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“Completely useless...”

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Jan 14,2019
Minithumbdown
By: 'Gerry'
Jan 14,2019
9 people found
this helpful
As a landlord of a number of years in Weybridge Leaders are by far the worst agents we have come across. We will never use them again. They had to be chased for everything. They do not do even what they contract to do. Avoid ...
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Comment on agent fees
Standard
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“Absolutely Awful!...”

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Nov 30,2018
Minithumbdown
By: 'T'
Nov 30,2018
11 people found
this helpful
Absolutely awful. Very nice when they want you to move in to the property but once you've signed the contract and paid your fees, they don't want to know. Left our front door unlocked for anybody to enter when doing viewings and when raising this ...
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Comment on agent fees
Expensive
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“Appalling avoid at all costs...”

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Nov 23,2018
Minithumbdown
By: 'Andrew'
Nov 23,2018
13 people found
this helpful
Leaders are the worst agent i have ever had the experience of renting a property. From day one the communication , attitude of staff and responses were simply below par and at times unprofessional. we moved into our flat without being made aware of the check ...
read full review
Comment on agent fees
fees were normal
Was this helpful? Yes

“Steve took charge of our house purchase about 2/3 of the ......”

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Dec 15,2016
Minithumbup
By: 'G'
Dec 15,2016
0 people found
this helpful
Steve took charge of our house purchase about 2/3 of the way through and did so to distinction, returning calls and finding out reasons for delay and ensuring things were resolved in the manner that was required. He was very personable and positive and made the ...
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“Upon moving into my property in August 2012 I came across ......”

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Mar 18,2013
Minithumbup
Carole
By: 'Kevin'
Mar 18,2013
0 people found
this helpful
Upon moving into my property in August 2012 I came across a number of issues with certain aspects of the apartment. When i logged a complaint I was advised to speak to Carole Wallis. When I spoke with Carole we agreed to meet and she was ...
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“When I let Carole know that I had been transferred ......”

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Mar 10,2013
Minithumbup
Carole
By: 'Ravi'
Mar 10,2013
0 people found
this helpful
When I let Carole know that I had been transferred to Singapore, she went the extra mile to arrange handover, final inspection, liaison with the cleaners I appointed etc., etc., and made sure everything was attended to. I received very regular updates and every query ...
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“I had experienced very poor customer service from the rental ......”

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Nov 06,2012
Minithumbup
By: 'Jean'
Nov 06,2012
0 people found
this helpful
I had experienced very poor customer service from the rental agency that I had used for several year. I noiced an advertisement for Leaders inthe local press and I decided to contact them with regard to moving my business to their agency. Right from the ...
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“Carole Wallis has been my letting agent for the past 6 ......”

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Oct 13,2012
Minithumbup
Carole
By: 'Carole'
Oct 13,2012
0 people found
this helpful
Carole Wallis has been my letting agent for the past 6 years. She consistently keeps me informed as to what is happening with my flat and she also contacts my tenants to check that they are satisfied with their environment. She is sympathetic when I have ...
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Awards won by Leaders, Weybridge KT13 8AB



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