i am surprised that anyone would rate them any good. they are liars and what they say is not true. in fact they are not short of thieves. we found a property which they advertised as completely furnished but it was part furnished and the things they had in the house were picked up from the junk yard. for instance the bed was probably 20yrs old and the mattress absolutely shit, the sofa in the lounge was disgusting that i would not sit on it at all and had to cover it with sofa sheet. when i asked them to change it they refused. They provided with a fridge which was broken but they got it changed only when i complained couple of times, the vacuum cleaner was broken as well which they refused to change. AND TOO MANY HIDDEN CHARGES.. they literally rip you off your money as much as they can. they don\'t give you a true picture of the flat and charges involved. paid them 300 when i moved into the house, not clean at the time of moving, and charged me massive 120 + VAT when i was moving out which they did not mention at the time of moving.