1 Star Review
Nov 22,2018
By:
'unhappy'
Nov 22,2018
Branch: Brighton, 108 Old London Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: BN6
Branch: Brighton, 108 Old London Road
Sales (as a Buyer)
Postcode: BN6
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Where do I start with this awful estate agent! They made buying a property even more stressful and confusing than it already is. Simon, Sarah and Spencer were rude, condescending, patronising and contradictory in their dealings with myself and my partner through out the entire proceedings.
They delayed the process by at least a month by sending our paper work to the wrong solicitor, and blamed us for their mistake. We had never used the solicitor they sent the paperwork to, we gave them the correct solicitor information as we did our broker, who had no confusion with the information. Sarah asked us if we 'had our funds in one place or all over the place', which was inappropriate, none of her business and very close to completion. If we didn't have all our funds in place we would not have been able to get the mortgage in the first place.
They called us insistently to chase up our solicitor for information, that again was out of our control, and rarely got back to us for information that we requested.
The day we competed and picked up the keys from them they implied it was our fault that the other people in the chain couldn't move that day because of us. Our mortgage lender had put the funds in too late apparently. This was not in our control and we had no idea that this had happened. Our solicitor confirmed that this was utterly out of our control and that what they had said was completely unprofessional and inappropriate, and nothing to do with us. Sarah guilt tripped my partner by saying that families would be homeless that night, even though everyone in the chain stayed in their property that night and moved the next day. It put a complete dampener on what should have been an exciting moment.
I would never buy a house from this agent again, even it was my dream home.
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I am however glad we got there in the end and hope you are very happy in your new home.
James Morris
Branch Manager
Spencer & Leigh