Sep 11,2012
Ian Ho
By: 'JM'
Sep 11,2012
8 people found
this helpful
Cant beleieve the charges for leaving the property, £50 plus VAT for changes of lightbulbs (there was one missing lightbulb but when we moved in there was 4 missing), £85 plus VAT for change of carpet (when we moved in on the inventory check it states "bedroom carpet has various marks (15+) 7cm each but still we are charged for this carpet when it is the only carpet in the house, we were then charged £200 plus VAT for cleaning when i can honestly say that the property was cleaner than when we moved in.....if you can help it go elsewhere as after living in London for 7 years i have never been charged more than £70 for moving out of a property so not sure how they can do this and stay in business....hopefully we will have some of our stolen money returned but reading all these other posts i doubt it.
What agent could do to change your mind?
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By: Mila
May 10, 2013
Hi Ian, I am sure you are aware of how unfair your Agency is. How can you stay with them for so long and help make other people lives miserable? You see how flats look like before people move in. I wished you have warned me then and told about taking plenty of pictures on the moving in day. I don't understand how can you be like this.
By: Ian Ho
Feb 25, 2013
As an Agent, Feliks Augustine has a responsibility to the Landlord to ensure that their property is left in the same condition on move-out as at move-in , fair wear and tear excepted. Most tenants are refunded their full deposit on leaving a property. For the minority who have monies deducted, Feliks Augustine explains the deduction and makes it clear that if they are unhappy with these then they are able to raise a complaint with MyDeposits and as a rule, Feliks Augustine uses the Small Claims Court process in order to have any deduction assessed by an objective person. It is unfortunate that such review sites tend to be used by those who are unhappy with the outcome of their deposit dispute in an attempt to damage the reputation of the Company. Furthermore we are unable to respond in more detail to what are llibellous accusations as the writers use fictious names or remain anonymous.

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Feliks Augustine

5 Greenwich South Street Greenwich, London
Greater London
SE10 8NW

020 8858 7111

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