We did are viewing with jason and he was non-intrusive while we looked round the flat, allowing us to get a real feel for the place, but was able to answer our questions, or advise us how we could get the answers.
We decided to take the flat and headed to the office calling ahead to advise them that we were going to take the flat. We received a pleasant welcome when we arrived and Jason was able to start the proceedings of holding the flat really quickly. He was incredibly patient over the next period while all the tenants tried to get their references in order.
So far been really happy with all interactions with the company.