Awful! This is a prime example of why there is a need for regulation. They just take and provide nothing. I have had dreadful experiences with these people and they cause nothing but misery. If you are buying a property run by them, don\'t! They ignore complaints and do nothing to justify the inflated fees.
I registered a complaint about the property manger and his line manager never bothered to reply. Great advert for the company.
Nobody in the block is a satified customer
What agent could do to change your mind?
Being honest, approachable and fair.